Coordinator, Security

About the Role

The Security Coordinator answers phones and assists with Lost and Found issues for both internal and external guests, as well as issuing replacement and visitor/contractor badges.

Responsibilities

• Properly catalog and provide safe keeping of lost and found items.
• Assist with completion and filing of various reports.
• Answer phones, emails, screen, and handle routine and/or non-critical issues.
• Collect and use personal information of guests with a high degree of integrity and confidentiality.
• Create and maintain Lost and Found forms and other documents as directed.
• Coordinate the shipment of property back to the rightful owner.
• Maintain a full working knowledge and assist with training on Lost and Found procedures and the Visitors Badging System.
• Oversee the issuing of visitors, vendors, and contractors’ badges.
• Assist with the reprinting of Team Member Badges for lost or forgotten badges and follow documented processes for paycheck deductions.
• Use personal device/cellular phone for job-related operational tasks, job duties, and review of company documents.
• Perform other job-related duties as requested.

Requirements

• Working knowledge of Microsoft Office.
• Excellent customer service skills.
• Ability to communicate effectively in English.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
• Ability to work varied shifts, including nights, weekends, and holidays.
• At least six months in lost and found, inventory, or a similar position.
• At least 18 years of age.
• Proof of eligibility to work in the United States.

Preferred Qualifications

• Previous experience working in a large, luxury resort setting.
• Previous experience with cash handling.

Physical Demands

• Work is typically performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 30 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

• Everyone is an Ambassador – Treat the property like your own home. Ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – Address safety concerns by correcting them or notifying the appropriate department or individual.
• Everyone works in Security – If you See Something, Say Something. Notify the appropriate department or individual if there is a security concern.
• Everyone works in EVS – Pick up trash on the floor. For larger messes, notify the appropriate department or individual.
• Everyone works in Guest Experience – Assist guests with a smile. If you cannot provide the needed assistance, notify the appropriate department or individual.