Coordinator, Revenue Recovery - TForce Freight

Job Responsibilities

• Inspects shipments for proper National Motor Freight Classification (NMFC) descriptions and proper weights.
• Produces electronic Freight Inspection Reports that provide details regarding shipment dimensions, cubes, densities and proper NMFC descriptions, including detailed photographs and documentation.
• Corrects billing in CBIL to ensure applicable freight charges are calculated and properly invoiced and enters all necessary documentation in the Edge system.
• Produces weekly Excel spreadsheets detailing activities.
• Works to prevent future errors through interaction with customers and Sales by providing education in freight descriptions, proper weights and shipping procedures.
• Receives internal and external customer requests to resolve matters on a timely basis.
• Maintains task log to prioritize customer requests and to ensure effective and timely resolution.
• Researches customer requests to determine appropriate resolutions.

Job Requirements

• A U.S. citizen or otherwise authorized to work in the U.S.
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Proficient in Microsoft Office products or equivalent software - Preferred
• Knowledge of dock operations - Preferred