Coordinator - Research Engagement

Responsibilities

• Serve as the primary point of contact and resource for all incoming research inquiries from HonorHealth investigators, network partners, and ASU collaborators
• Conduct structured intake assessments to understand the nature of each inquiry, the stage of the research (concept, in development, ongoing), and the type of support needed
• Triage and route requests to the appropriate Division office or staff member in a timely manner
• Maintain a centralized intake log and track status of all incoming requests through resolution in the CTMS or designated tracking system
• Proactively follow up with requestors to confirm they have been connected to the appropriate support and that their needs are being addressed

Essential Functions

• Intake & Triage
• Develop and maintain a current, accessible directory of Division services, institutional resources, and partner programs to facilitate rapid navigation
• Coordinate orientation meetings and onboarding touchpoints for new investigators or partners engaging with the Division for the first time
• Develop and deliver educational and training materials to promote standardized research practices across HonorHealth
• Navigator & Resource Guide
• Assist research partners in understanding HonorHealth's research policies, practices, and requirements
• Partnership Coordination & Stewardship
• Serve as a liaison for the HonorHealth network and ASU partnership, helping coordinate communications, meetings, and follow-up between Division staff and external partners
• Maintain working knowledge of ongoing network and ASU partnership activities to ensure continuity of communication and appropriate handoffs
• Foster new relationships across partners to build collaborations and extend research support services to new research programs
• Tracking & Reporting
• Maintain accurate and up-to-date records of all intake activity, including volume, inquiry type, source, and disposition
• Generate regular reports on intake activity to support Division leadership in assessing demand, identifying gaps, and planning staffing and resources
• Identify and recommend process improvements to the intake workflow based on observed patterns and feedback from partners

Education

• Bachelor's in health sciences, public health, healthcare administration, communications, or a related field; or equivalent combination of education and experience

Experience

• Minimum 2 years of experience in a healthcare, research, or academic setting in a coordination, administrative, or patient/client-facing role

Preferred

• Proficiency with Microsoft Office Suite and experience with database or tracking systems
• Experience in a clinical research environment, academic medical center, or research administration office
• Knowledge of the clinical research process, IRB requirements, and research regulatory basics