Coordinator - Rehab Administration

Schedule

Shift: Day
Hours: Varies, typically 7 am to 5:30 pm on weekdays.

About the role

This is a float position providing coverage to outpatient therapy locations and support to the Rehab Scheduler.

Responsibilities

• Schedule new evaluations and repeat visits in the current scheduling system.
• Pre-register and register patients in the current registration system, verifying patient demographics and insurance information.
• Obtain, document, and track patient insurance authorization and benefits, investigate and correct charge errors, and handle payment denials.
• Answer multi-line phones, route calls, take accurate messages, handle voice messages, and return phone calls.
• Fax correspondence to insurance companies, physician offices, and send plan of care to physician offices for signature, recording when faxed and resending if necessary.
• Handle all incoming department faxes and route to appropriate staff.
• Scan patient paperwork and signed plans of care into the current documentation system.
• Copy patient paperwork for patient packets, patient records for medical requests, and other tasks as needed.
• Collect patient copays and record in the current payment processing system, creating and processing copay deposits using appropriate reports.
• Process medical record requests and manage medical records in accordance with HIPAA standards.
• Create and interpret routine reports and correspondence, as well as working documents like safety rules, operating and maintenance instructions, procedure manuals, and standard work documents.
• Perform other duties as required.

Qualifications

• High school diploma or equivalent required.
• Associate's degree with medical certification or two years' experience with insurance authorization/benefit verification in a healthcare office preferred.
• Medical terminology class or knowledge of medical terminology, anatomy, and physiology preferred.
• Excellent typing skills and well-developed communication skills (verbal and written).
• Ability to communicate effectively with individuals and groups representing diverse perspectives.
• Superior customer service skills required.
• Familiarity with Microsoft Office programs and healthcare systems preferred.

Benefits

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Pay

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Schedule

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Benefits

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Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.