Coordinator, Referral & Plcmnt (61775)

Position Summary

The Coordinator, Referral & Placement plays a critical role in connecting individuals to life-changing mental health and substance use services. As a key member of our multidisciplinary team, you will manage incoming calls and referrals from individuals in crisis, concerned community members, and partner organizations—ensuring timely triage, placement, and care coordination. You’ll use your clinical judgment and collaborative spirit to support those navigating behavioral health challenges, working closely with internal teams and external providers to provide the right level of care at the right time.

Essential Responsibilities

• Provide timely and compassionate triage services via phone for individuals facing mental health or substance use crises
• Coordinate the dispatch of mobile crisis teams and connect individuals with appropriate internal or external resources
• Serve as a liaison for referrals, admissions, screenings, and placements—ensuring smooth transitions to care
• Communicate and collaborate with hospitals, emergency departments, law enforcement, and community agencies
• Maintain accurate documentation of all client interactions in the electronic health record system
• Support continuity of care and promote safety and stability in crisis situations
• Work on-site as part of a dedicated and highly collaborative crisis response team

Qualifications

• Education: Bachelor’s degree in behavioral health, healthcare, or related field, or Colorado Crisis Professional Certification (required)
• Experience: One year
• Knowledge/Skills: Familiarity with systems of care, behavioral health practices, and integrated service models; Excellent verbal and written communication; able to build rapport quickly and professionally; Ability to take initiative, think critically, and problem-solve under pressure; Adaptability to work with diverse populations and collaborate across disciplines