Coordinator - Psychological Services

About the Role

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students, taking an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life." The Psychological Services Coordinator in the University Accessibility Center (UAC) provides comprehensive accessibility services and academic accommodation coordination for students with learning, attention, and emotional disabilities and health-related conditions that substantially limit one or more major life activities.

The Coordinator works collaboratively with students, faculty, staff, and university offices to identify and remove barriers to equal access and participation in the university's academic, residential, extracurricular, and physical environments. This role serves as a primary point of contact for assigned students, reviewing disability-related documentation, meeting individually with students, engaging in an interactive process to identify appropriate accommodations, and communicating approved accommodations to faculty and university personnel.

Responsibilities

• Provides individualized intake, consultation, and accommodation services to students with learning, attention, and emotional disabilities and health-related conditions.
• Meets individually with students to understand their disability-related experiences, functional limitations, academic barriers, and accommodation needs.
• Conducts an individualized review of disability-related documentation submitted by licensed or qualified healthcare and rehabilitation professionals.
• Evaluates documentation for relevance, recency, credibility, and sufficient information regarding functional limitations and the need for accommodations.
• Communicates with students and, when appropriate, qualified professionals to obtain clarification or additional information regarding accommodation needs.
• Engages students in an interactive process to identify reasonable accommodations that provide equal access while maintaining the essential requirements of academic programs and courses.
• Determines appropriate academic accommodations based on documented functional limitations, academic environment requirements, and applicable disability laws and university policies.
• Prepares and sends official accommodation notification letters to faculty and university personnel identifying approved accommodations.
• Educates students regarding their approved accommodations, responsibilities for utilizing accommodations, and processes for communicating with faculty.
• Consults with faculty regarding the implementation of approved accommodations and responds to questions or concerns regarding accommodation letters.
• Works collaboratively with faculty and academic departments to distinguish between reasonable accommodations and fundamental alterations to academic programs or essential requirements.
• Coordinates accommodations for classroom instruction, examinations, field experiences, internships, practicums, clinical experiences, laboratories, and other academic settings.
• Collaborates with university offices to address accessibility issues involving classrooms, facilities, housing, transportation, technology, campus events, and other university programs and services.
• Coordinates with campus partners when accommodations require implementation beyond the UAC.
• Provides information regarding accessible technology, adaptive equipment, assistive devices, and other resources.
• Maintains accurate and timely case documentation and records in accordance with UAC procedures, FERPA, and applicable privacy requirements.
• Ensures confidentiality and privacy of student disability information.
• Responds to inquiries from students, faculty, staff, and other university stakeholders regarding disability services, accommodations, and accessibility.
• Refers students to appropriate university and community resources, including health services, counseling, financial resources, career services, and rehabilitation agencies.
• Assists students in navigating concerns or barriers related to the implementation of approved accommodations.
• Facilitates resolution of accommodation concerns through communication, consultation, problem-solving, and the interactive process.
• Advises students, faculty, staff, and university administrators regarding disability access, reasonable accommodations, and applicable laws and university policies.
• Serves as a resource to faculty and departments regarding effective implementation of accommodations and inclusive practices.
• Advocates for equitable access while maintaining appropriate consideration of academic standards, essential functions, and institutional requirements.
• Consults with university offices regarding accessibility concerns and potential barriers affecting students with disabilities.
• Participates in case consultation and team meetings involving complex accommodation situations.
• Collaborates with campus partners, including academic departments, housing, facilities, transportation, student health, testing services, and other offices.
• Helps develop and implement programs, procedures, and initiatives designed to improve accessibility and the student experience for individuals with disabilities.
• Provides education and training to faculty, staff, and students regarding disability access and accommodation processes as assigned.
• Participates in regular UAC staff meetings, case consultations, trainings, and departmental activities.
• Serves on university, division, and department committees and working groups as assigned.
• Participates in university-wide initiatives related to accessibility, student success, inclusion, emergency preparedness, and campus access.
• Assists with assessment, data collection, program evaluation, and continuous improvement initiatives within the UAC.
• Assists with development and review of UAC policies, procedures, resources, and educational materials.
• Supports other UAC programs and services as assigned by UAC leadership.
• Meets regularly with the supervisor to discuss caseloads, complex cases, work priorities, outcomes, and professional development.
• Participates in professional development activities, conferences, workshops, seminars, and training relevant to disability services and higher education.
• Maintains current knowledge of federal and state disability laws, regulations, guidance, professional standards, and emerging practices in postsecondary disability services.
• Engages in ongoing professional study related to disabilities, accessibility, assistive technology, accommodations, universal design, and higher education.
• Completes required administrative responsibilities, documentation, reporting, and other assignments in a timely manner.
• Performs other duties as assigned by the UAC Director.

Requirements

• Master’s degree in psychology, education, social work, or a related field and at least one year of experience working in an advisement or counseling setting.

Preferred Qualifications

• Doctorate degree in clinical, counseling, rehabilitation counseling, or school psychology with documented coursework focusing on the assessment and accommodation of postsecondary students with disabilities.
• At least two years of experience working in an advisement or counseling setting, preferably in disability services or a related student support services office.
• Master's degree in rehabilitation counseling, special education, disability studies, counseling, psychology, education, or a closely related field.
• Two or more years of professional experience in a postsecondary disability services office, rehabilitation setting, or related student support environment.
• Experience working directly with college students with physical disabilities, mobility impairments, chronic health conditions, or other health-related disabilities.
• Experience reviewing disability documentation and determining reasonable accommodations in a postsecondary environment.
• Experience engaging in an interactive process with students, faculty, healthcare providers, and university administrators.
• Experience interpreting and applying Section 504, the Americans with Disabilities Act, and related disability access requirements.
• Experience with assistive technology, accessible technology, adaptive equipment, or physical accessibility.
• Experience coordinating accommodations across multiple university environments, including classrooms, testing, housing, clinical or experiential learning, and campus facilities.

Skills

• Excellent interpersonal, advising, problem-solving, and conflict-resolution skills.
• Strong written and verbal communication skills.
• Ability to establish trusting and professional relationships with students, faculty, staff, and healthcare professionals.
• Ability to review and interpret disability-related documentation and identify relevant functional limitations and accommodation needs.