Coordinator, Product Operations (Part Time)

About the NHL

The National Hockey League (NHL®), founded in 1917, is the premier professional ice hockey league in the world and one of the major professional sports leagues in the United States and Canada. With over 1,500 employees across the U.S. and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities through the sport of hockey. The NHL seeks dynamic, energetic, and impactful individuals who share the philosophy that Hockey is for Everyone.

About the Role

The NHL is committed to creating compelling digital experiences that bring the excitement of hockey to fans globally while supporting and empowering its 32 member Clubs. This role focuses on supporting Clubs and NHL Product Production & Operations, reporting directly to the Product Ops Manager, Digital Platforms. The team’s portfolio includes digital products such as the NHL App, NHL.com, NHL.TV, streaming and connected device apps, plus support for all 32 Club.com sites and other digital properties.

The ideal candidate will juggle priorities in real-time, build relationships, guide producers on best practices, and provide first-line production and operations support to deliver success for the business, fans, and team. This is an outstanding opportunity for a hockey enthusiast to impact how digital platforms present games, teams, and players to fans, deepening the relationship between the NHL and its global fanbase.

Responsibilities

• Provide gamenight support for league and club escalations.
• Maintain document control, logs, and task assignment lists.
• Execute troubleshooting steps for reported issues and escalate to appropriate channels when needed.
• Serve as a point of contact for Clubs to support their use of tools for site production and digital platform operations.
• Collaborate with internal groups (e.g., content, marketing, sales, production) to execute projects and digital commitments.
• Build and update pages, hubs, and sites in Forge, REACT PB, and other content management tools as time allows.

Requirements

• Knowledge of hockey, including its history, rules, and culture.
• Bachelor’s degree.

Preferred Qualifications

• Experience working in Content Management Systems to produce sites and operate platforms.
• Experience with Deltatre’s Forge and Page Builder.
• Experience working in a remote environment and communicating clearly with colleagues.
• Experience with live streaming and VOD operations.

Skills

• Highly organized with strong attention to detail and follow-through.
• Reliable, self-starting team player with a positive, energetic attitude; prepared to work nights/weekends during key events.
• Ability to quickly learn and use various digital tools and platforms.
• Strong written and verbal communication skills.

Core Competencies

• Accountability
• Adaptability
• Communication
• Critical Thinking
• Inclusion
• Professionalism
• Teamwork & Collaboration

Benefits

• Time to Recharge: Generous Paid Time Off (PTO), including paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.
• Health & Wellness: Comprehensive health benefits (medical, dental, vision) effective on the first day, with minimal employee cost. Access to an Employee Assistance Program (EAP) for mental, physical, and financial health, plus a digital wellness resource.
• Childcare Leave: Up to 12 weeks of paid leave for primary caregivers and up to 6 weeks for non-primary caregivers following the birth, adoption, or placement of a child.
• Retirement: 401K plan (pre-tax and Roth options) with non-elective employer contributions.
• Hybrid Work Schedule: Flexibility in work locations/schedules for most roles.
• Office Perks: State-of-the-art offices at One Manhattan West in Hudson Yards, featuring high-tech conference rooms, game rooms, and access to shops, dining, and public artwork.
• Commuter Benefits: Pre-tax commuter benefit plan to offset travel costs.
• NHL Partner Rates: Exclusive pricing on travel, consumer goods, services, and the NHL Store.
• Life at the NHL: Opportunities to join hockey games (Tuesday Night Skate at Chelsea Piers), Employee Resource Groups, and contribute to a dynamic workplace culture.

Pay

Salary range: $30–$35/hour. Actual base pay will be determined based on experience, training, market demands, and geographic location.