Coordinator, Private Homes

About the role

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Responsibilities

The Coordinator, Private Homes is responsible for managing pre-arrival, in-house, and post-stay stages of the residents. They will ensure homeowners receive personalized service and that all owner expectations are not just met, but exceeded, throughout their stay.

• Maintain a high level of knowledge of products, services, and offerings to communicate and sell them to homeowners
• Promote the activities happening at the resort
• Communicate homeowner arrivals, preferences, and expectations to all appropriate departments
• Interact with homeowners on a regular basis throughout the property to obtain feedback on quality of our products, services, and offerings
• Assist with homeowner transportation around the resort, as needed
• Contribute to the planning and execution of homeowner events
• Execute a year-round homeowner long-distance engagement strategy
• Record all homeowner issues in the guest response tracking system
• Ensure all homeowners complaints and concerns are resolved
• Be fully familiar with the home types, floorplans, locations, and amenities
• Be aware of all homeowner movements across the resort
• Perform personal checks of room and amenity readiness prior to homeowner arrivals
• Perform personal checks of homes following homeowner departures
• Maintain accurate records of in-home OS&E/FF&E inventory
• Coordinate vendor access to homes and any relevant logistics
• Book and charge per SOP for on-site bookings, as well as third-party vendors