Coordinator, Pharmacy Liaison
About Our Client
The organization operates within the healthcare sector, focusing on improving the lives of people and animals by supporting health-related services. It addresses challenges in healthcare delivery by providing coordinated pharmacy support, patient access, and reimbursement assistance, aiming to create healthier futures through effective service and operational support.
About the Opportunity
The Coordinator, Pharmacy Liaison plays a key role in supporting pharmacy workflows by managing inquiries, coordinating case activities, and maintaining communication among patients, providers, payers, and internal teams. This position ensures timely service delivery and accurate documentation, contributing to the organization's mission of improving health outcomes through efficient pharmacy liaison operations.
Responsibilities
- Handle routine inquiries and document requests within pharmacy liaison workflows
- Coordinate case-related activities including status tracking and information collection
- Maintain accurate records in case management and pharmacy systems
- Collaborate with internal teams and external stakeholders to facilitate issue resolution
- Monitor open requests and escalate issues as necessary
- Support preparation and maintenance of job aids and reference materials
- Provide accurate information on routine processes and refer complex questions appropriately
Requirements
- High School Diploma/GED or equivalent experience
- Minimum of 2 years experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or related field
- Preferred certification in pharmacy support, patient access, healthcare administration, or customer service
Pay
$20.00 per hour
Benefits
- Medical, dental, and vision insurance
- Paid maternity and paternity leave
- Support for working families including backup dependent care, adoption assistance, infertility coverage, family building support
- Behavioral health solutions
- Paid caregiver leave
- Training programs, professional development, mentorship, employee resource groups, and volunteer opportunities