Coordinator, Pharmacy Liaison

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

About the role

This is a full-time, remote position. Candidates must live within 50 miles of either 6001 Global Distribution Way #102, Louisville, KY 40228, or 5025 Plano Parkway, Carrollton, TX 75010.

Schedule

• Monday – Friday
• 8-hour shift between 8:00 AM – 8:00 PM EST, based on operational needs

Pay

$20.00 per hour

Responsibilities

• Supports pharmacy liaison workflows by handling routine inquiries, documenting requests, and coordinating follow-up with patients, providers, payers, and internal teams.
• Coordinates case-related activities such as status tracking, information collection, documentation review, and communication updates to support timely service delivery.
• Maintains accurate records in case management, pharmacy, and related operational systems in accordance with established procedures and documentation standards.
• Collaborates with pharmacy operations, reimbursement, customer support, and external stakeholders to facilitate routine handoffs and resolve standard issues.
• Monitors open requests, service timelines, and pending items to identify delays, communicate updates, and escalate issues when needed.
• Supports the preparation and maintenance of job aids, reference materials, and standard documentation that improve consistency across liaison activities.
• Provides accurate information on routine processes, requirements, and next steps while referring more complex questions or exceptions to appropriate personnel.

Requirements

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in pharmacy support, patient access, healthcare coordination, customer service, reimbursement support, or a related field required.
• Certification in pharmacy support, patient access, healthcare administration, customer service, or equivalent preferred.

Benefits

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.

• Medical, dental, and vision care
• Comprehensive wellness support covering physical, emotional, financial, and social aspects
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• Training programs, professional development resources, mentorship programs, employee resource groups, and volunteer activities