Coordinator, Patient Enrollment

About the Role

The Patient Enrollment Coordinator is responsible for improving Cano’s enrollment growth objectives by discussing enrollment and eligibility options with members and non-members. This role requires fluency with various payor sources (Medicare, HMOs, Medicaid, etc.) for primary care and physiotherapy services. The coordinator guides patients and prospective patients through the insurance or cash-pay process, explains payment plan options, and assists with membership enrollment or credit applications.

Responsibilities

• Professionally represent Cano Health and provide center tours.
• Serve as an expert on Cano’s services and products.
• Identify prospects’ or members’ needs, answer questions about healthcare access and Cano’s offerings, discuss costs (if needed), and facilitate enrollment into health plans or payment plans.
• Assist patients with credit applications, if applicable.
• Collaborate and maintain relationships with health plan agents and brokers.
• Achieve monthly, quarterly, and annual enrollment goals and growth targets set by management.
• Verify insurance and benefit coverage for all patient insurance plans for each service provided.
• Maintain communication and follow up with current members to prevent loss of benefit coverage.
• Collaborate with Community Outreach associates on center and community events.
• Generate and submit reports on new enrollment for insured and cash-pay members.
• Deliver presentations, attend meetings, and distribute educational materials to members and potential members.
• Remain positive, courteous, and professional at all times.
• Maintain adequate supplies, equipment, and informational materials.
• Work with minimal supervision to achieve goals and objectives.
• Communicate with associates to identify opportunities for membership growth.
• Perform additional duties as assigned.

Requirements

• Minimum of 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
• Exceptional networking and negotiation skills.
• Strong public speaking and presentation skills.
• Ability to work in a fast-paced, team-oriented environment with minimal supervision.
• Highly detail-oriented with outstanding customer service skills.
• Ability to build relationships with internal and external customers.
• Ability to anticipate project needs, discern priorities, and meet deadlines with minimal supervision.
• Willingness to work occasional evenings and weekends.
• High school diploma or equivalent required.

Skills

• Fluent in English and the primary language of the target population (e.g., Spanish).
• Proficient with electronic medical records (preferably eCW), health plan portals, and IT systems (Care Credit, Microsoft products including SharePoint, Excel, Outlook, Teams).
• Understanding of Medicaid, Medicare, and healthcare markets.
• Sales and marketing experience highly preferred.
• Previous healthcare marketing, enrollment, or grassroots/community outreach experience is a plus.

Physical Requirements

• Works under usual office conditions, with extended periods of computer and phone use.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to lift up to 50 lbs.
• May require extended or flexible hours, including weekends.

Travel Requirements

0-25% travel may be required, including driving to assigned clinics.

Tools & Equipment Used

• Computer and peripherals.
• Standard and customized software applications (e.g., eCW, Microsoft Office Suite, Care Credit).
• Usual office equipment.