Coordinator, Patient Access (70141)

We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, the posting includes Department, Position, Employee Category, Reporting Relationship, Character Qualities (list of traits), Summary Of Duties And Responsibilities, Primary Duties And Responsibilities (list of duties), Essential Functions (physical requirements), Qualifications Requirements, Special Skills or Knowledge (list), Preferred Requirements, Special Skills, Or Knowledge (list). No explicit Benefits, Pay, Schedule sections. So we should not include those headings. We need to decide which sections to include: About the role (maybe summary), Responsibilities (duties), Requirements (qualifications), Skills (maybe combine with qualifications?), but we need to follow instruction: Use headings for those categories if content exists. We can have sections: About the role (maybe from Summary Of Duties And Responsibilities?), Responsibilities (Primary Duties And Responsibilities), Requirements (Qualifications Requirements...), Skills (Preferred Requirements... maybe). However we need to avoid duplication. Could combine qualifications and skills into one Requirements section? But they said prefer few substantive sections over many thin ones. So maybe we have: About the role (summary), Responsibilities (primary duties), Qualifications (both required and preferred). Could also have Skills section for character qualities? But character qualities are more like attributes; could be part of About the role? Might be better to have a section "Character Qualities" but not in allowed headings list. Allowed headings are only those listed; we cannot create other headings. So we must fit content into those headings. Character qualities could go under About the role or Responsibilities? Probably About the role includes character qualities. Thus sections: - About the role: include Department, Position, Employee Category, Reporting Relationship, Character Qualities, Summary Of Duties And Responsibilities (maybe brief). But we must not repeat job title as heading; we can include details in paragraph. - Responsibilities: Primary Duties And Responsibilities (list). - Requirements: Qualifications Requirements, Special Skills or Knowledge (required) plus maybe Preferred Requirements? Could combine. We should not include Benefits, Pay, Schedule. We need to use

• for any list of duties/requirements/benefits. So for responsibilities list, we need
  • . For qualifications list also
    • . For character qualities maybe also list. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting. Let's extract details: Department: Patient Access Position: Coordinator, Patient Access Employee Category: Non-Exempt Reporting Relationship: Patient Access Administrator Character Qualities: - Attentiveness-Showing the worth of a person or task by giving my undivided concentration. - Discernment- Understanding the deeper reason why things happen. - Resourcefulness- Making wise use of what others might overlook or disregard. - Responsibility- Knowing and doing what is expected of me. Summary Of Duties And Responsibilities: Coordinates efforts and actively responsible for specialty program scheduling, Telemedicine and/or digital communication. Responsible for variety of tasks included in digital care such as: Internal referral scheduling, Digital E-visit appointments, My Chart and patient texting tools, to name a few. Expert in EPIC PAS, Referral, and registration applications. Proven history of call center/telephone expertise. Supports or receives internal referrals from different Variety Care programs. Primary Duties And Responsibilities (list): - Assists patients with telemedicine services and Digital communication tools such as My Chart and Artera. - Completes all texting, electronic and telephonic workflows to ensure patients are receiving timely and accurate communication. - Responsible for telemedicine coordination with patients, clinical teams and providers. - Manages the day-to-day appointments for telemedicine. - Ensures digital health workflows are completed daily, acts as a liaison between Care teams and patients to support coordination of care and patient service. - Manages the appointments for outside organizations and/or behavioral health referrals/appointments. - Ensures caller needs are addressed and provides information needed to ensure overall satisfaction with experience. - Follows EMR “best practice” documentation standards on all telephone encounters and Referrals and updates information as necessary. - Meets and/or exceeds Patient Access performance measures, expectations, and goals. - Completes Leadership training. - Supports goals within the department assigned. - Obtains accurate and required information/documentation from patient at time of call. - Troubleshoots day to day work related issues and provides feedback to Supervisor. - Follows HIPAA guidelines and OCHS Privacy policy and procedure. - Assures that office equipment is in good working order. - Notifies appropriate staff members if problems arise. - Able to handle patient/specialty complaints without seeking manager assistance. - Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. - Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs. - Follows proper procedures to assure pending referrals are completed. - Performs Other duties as assigned. Essential Functions: - Must be able to lift 25 pounds. - Able to sit for long periods of time. Qualifications Requirements, Special Skills or Knowledge: - Experts in digital and telephonic scheduling, Patient Service Representative registration and referral coordination. - Complete Variety Care leadership training. - Experience in and understanding of duties of Patient Service Representative. - Proficient understanding of insurance and Medicaid requirements. - Two years’ experience in leading role within high volume call center or experience as a Patient Access Specialist. - Experience taking initiative and communicating with other Variety Care departments and clinics with minimal supervision. - Experience with key PAS function and cross trained in additional department function such as referrals, MR and/or digital health (E-visit, Atera, My Chart). - Expert in EPIC and completion function of other department workflows independently and with minimal supervision. - Relevant training and/or Patient Service Representative trainer certification in all Patient Service Representative functions. - Bilingual (Spanish/English). Preferred Requirements, Special Skills, Or Knowledge: - Knowledge of the medical environment. - Understands medical terminology. We need to include all that. Now decide sections: About the role: Could include Department, Position, Employee Category, Reporting Relationship, Character Qualities, Summary Of Duties And Responsibilities. That seems okay. Responsibilities: Primary Duties And Responsibilities list. Requirements: Could combine Qualifications Requirements and Preferred Requirements? But we might split into Requirements (required) and Skills (preferred). However they said prefer few substantive sections over many thin ones. So maybe we have one Requirements section that includes both required and preferred, but we can differentiate within list? Might be okay to just list all qualifications (both required and preferred) as a single list. But we need to preserve distinction? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. If we combine required and preferred into one list without indicating which is preferred, we lose that distinction. So we should keep distinction. Could have two sub-sections under Requirements? But we cannot create new headings beyond allowed list. However we could embed a note inside the list items like "(Preferred)" but that's adding info not present? Actually we can note that these are preferred as per original. We can keep them as separate lists under same heading? The heading is just

      Requirements

      . Under it we could have two
      lists, one labeled with a

      saying "Required:" and another "Preferred:" but that adds extra text not in original? It's okay to add minimal formatting but not invent info. Adding labels "Required:" and "Preferred:" is derived from original classification, so it's acceptable. We'll preserve the info. Thus:

      About the role

      Department: Patient Access. Position: Coordinator, Patient Access. Employee Category: Non-Exempt. Reporting Relationship: Patient Access Administrator.

      Character Qualities:

      • Attentiveness-Showing the worth of a person or task by giving my undivided concentration.
      • Discernment- Understanding the deeper reason why things happen.
      • Resourcefulness- Making wise use of what others might overlook or disregard.
      • Responsibility- Knowing and doing what is expected of me.

      Summary Of Duties And Responsibilities:

      • Coordinates efforts and actively responsible for specialty program scheduling, Telemedicine and/or digital communication.
      • Responsible for variety of tasks included in digital care such as: Internal referral scheduling, Digital E-visit appointments, My Chart and patient texting tools, to name a few.
      • Expert in EPIC PAS, Referral, and registration applications.
      • Proven history of call center/telephone expertise.
      • Supports or receives internal referrals from different Variety Care programs.
      Then Responsibilities:

      Responsibilities

      • Assists patients with telemedicine services and Digital communication tools such as My Chart and Artera.
      • Completes all texting, electronic and telephonic workflows to ensure patients are receiving timely and accurate communication.
      • Responsible for telemedicine coordination with patients, clinical teams and providers.
      • Manages the day-to-day appointments for telemedicine.
      • Ensures digital health workflows are completed daily, acts as a liaison between Care teams and patients to support coordination of care and patient service.
      • Manages the appointments for outside organizations and/or behavioral health referrals/appointments.
      • Ensures caller needs are addressed and provides information needed to ensure overall satisfaction with experience.
      • Follows EMR “best practice” documentation standards on all telephone encounters and Referrals and updates information as necessary.
      • Meets and/or exceeds Patient Access performance measures, expectations, and goals.
      • Completes Leadership training.
      • Supports goals within the department assigned.
      • Obtains accurate and required information/documentation from patient at time of call.
      • Troubleshoots day to day work related issues and provides feedback to Supervisor.
      • Follows HIPAA guidelines and OCHS Privacy policy and procedure.
      • Assures that office equipment is in good working order.
      • Notifies appropriate staff members if problems arise.
      • Able to handle patient/specialty complaints without seeking manager assistance.
      • Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
      • Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
      • Follows proper procedures to assure pending referrals are completed.
      • Performs Other duties as assigned.
      Then Requirements:

      Requirements

      Required:

      • Experts in digital and telephonic scheduling, Patient Service Representative registration and referral coordination.
      • Complete Variety Care leadership training.
      • Experience in and understanding of duties of Patient Service Representative.
      • Proficient understanding of insurance and Medicaid requirements.
      • Two years’ experience in leading role within high volume call center or experience as a Patient Access Specialist.
      • Experience taking initiative and communicating with other Variety Care departments and clinics with minimal supervision.
      • Experience with key PAS function and cross trained in additional department function