Coordinator, Operations - Penn Campus Recreation

The University of Pennsylvania, a world-renowned leader in education, research, and innovation, is the largest private employer in Philadelphia. This historic Ivy League institution consistently ranks among the top 10 universities in the U.S. News & World Report survey and offers a unique working environment within the city of Philadelphia.

About the Role

The Coordinator of Operations provides day-to-day operational leadership for Penn Campus Recreation's recreation facilities, including Pottruck Health & Fitness Center, Fox Fitness Center, and Sheerr Pool. Reporting to the Associate Director of Operations, this position ensures safe, high-quality facility experiences for the Penn community through frontline staff supervision, building operations management, fitness equipment oversight, risk management, and operational systems.

Responsibilities

• Provide daily operational oversight of all Campus Recreation facilities (Pottruck Health & Fitness Center, Fox Fitness Center, and Sheerr Pool). Manage opening and closing procedures, enforce facility policies, conduct routine building walkthroughs, submit and track work orders, and ensure all spaces are safe, clean, and operationally ready. Fill in as building supervisor across locations as needed.
• Lead the recruitment, hiring, onboarding, scheduling, training, and ongoing evaluation of operations staff. Develop and implement a structured staff development program emphasizing customer service, policy enforcement, and operational competency. Conduct situational drills, performance check-ins, and skills assessments to maintain a high-performing team.
• Oversee the maintenance, cleaning, safety inspection, and lifecycle tracking of 250+ pieces of fitness equipment across multiple facility locations. Maintain an up-to-date inventory database, coordinate equipment repairs with vendors, and make recommendations for equipment replacement or repositioning based on usage data and member needs. Maintain and purchase rental equipment.
• Serve as the on-shift first responder for medical emergencies and facility incidents across all recreation locations. Implement established Emergency Action Plans (EAPs) and risk management procedures. Conduct routine building walkthroughs to monitor signage, AED/first aid supply levels, and general safety conditions. Maintain personal ARC CPR/AED certifications in compliance with departmental standards.
• Utilize Fusion recreation management software to manage staff scheduling, program enrollment, and point-of-sale operations. Generate and maintain required operational reports, including facility usage data, equipment status logs, and incident documentation. Support data-driven operational decision-making.
• Assist in the development, review, and implementation of Campus Recreation operational policies and procedures. Identify opportunities to improve service delivery, staff efficiency, and facility quality. Serve as the primary operational point of contact for facility scheduling and space reservation requests from program coordinators.
• Contribute to departmental planning processes and support the Associate Director of Operations' strategic priorities.

Requirements

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• ARC CPR/AED for Professional Rescuer certification (required within 30 days of hire).
• Experience in recreation, fitness, athletics, or facility operations is a plus.
• Proven ability to lead and develop student or frontline staff preferred.
• Familiarity with risk management and emergency response practices preferred.
• Strong technology skills, including scheduling and operational software.

Schedule

Includes mornings, evenings, and weekends as required.

Pay

$24.21 - $26.00 hourly rate. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data.

Benefits

• Health, Life, and Flexible Spending Accounts: Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits. Flexible spending accounts for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Exceptional tuition benefits for you, your spouse, and dependent children at Penn and other institutions.
• Retirement: Generous retirement plans allowing pre-tax or Roth savings with a variety of investment options through TIAA and Vanguard.
• Time Away from Work: Substantial paid time off for vacations, personal affairs, illness, or injury.
• Long-Term Care Insurance: Coverage for long-term care services at home, in the community, or in a nursing facility. New hires are not subject to underwriting requirements.
• Wellness and Work-life Resources: Programs and resources to support health, family, and work-life balance.
• Professional and Personal Development: Resources to advance personal and professional growth.
• University Resources: Access to libraries, athletic facilities, arboretum, art galleries, museums, and cultural/recreational activities, often free or discounted for employees and their families.
• Discounts and Special Services: Savings on arts and entertainment, transportation, mortgages, cellular phone service plans, movie tickets, theme parks, and new cars from Ford and General Motors.
• Flexible Work Hours: Creative approaches to work hours, locations, and job structures to promote work-life balance.
• Penn Home Ownership Services: Forgivable loans for eligible employees buying a home or residing in West Philadelphia, applicable to closing costs or home improvements.
• Adoption Assistance: Reimbursement for qualified expenses related to the legal adoption of an eligible child, up to two adoptions per household.