Coordinator- One Stop WDS

Full-time position located at RPC Workforce Development Services in Champaign, Illinois.

About the role

The Coordinator One-Stop is responsible for coordinating daily operations and partner activities within the East Central Illinois WorkNet/American Job Center and its affiliate sites. The position ensures smooth delivery of customer services, partner collaboration, and compliance with Workforce Innovation and Opportunity Act (WIOA) requirements.

The Coordinator One-Stop supervises the Receptionist and Career Coaches, serves as the on-site liaison between partner agencies, staff, and management, oversees the reception and resource room areas, supports the referral and customer-tracking systems, and assists in coordinating staff training, events, and facility usage. The position promotes a seamless, integrated, and customer-focused experience for job seekers, employers, and community partners.

Responsibilities

• Coordinate daily operations and partner activities within the WorkNet/American Job Center and affiliate sites.
• Ensure compliance with Workforce Innovation and Opportunity Act (WIOA) requirements.
• Supervise Receptionist and Career Coaches.
• Serve as on-site liaison between partner agencies, staff, and management.
• Oversee reception and resource room areas.
• Support referral and customer-tracking systems.
• Assist in coordinating staff training, events, and facility usage.
• Promote a seamless, integrated, and customer-focused experience for job seekers, employers, and community partners.

Requirements

• Bachelor’s degree in Human Services, Public Administration, Workforce Development, or related field, or equivalent combination of education and experience.
• Knowledge of public programs, systems, technology, and partner collaboration models.
• Experience in customer service, coordination, or public program operations.
• Strong organizational skills and ability to balance multiple priorities.
• Effective oral and written communication skills.
• Proficiency with databases and data reporting systems.
• Submit at least three professional reference letters with your job application (references should be from current or prior employers).

Schedule

8:30 a.m. – 5:00 p.m., Monday through Friday (37.5 hours per week).

Pay

Starting wage: $24.00 – $26.00 per hour.

Benefits

• Competitive benefits package.
• Health insurance.
• Dental insurance.
• Retirement plan.
• High-quality programming and a great work environment.