Coordinator of Operations, Residential Program Services

About the Role

At ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC, we provide a multitude of services to people with developmental disabilities. With 3,000 employees, we empower the lives of the people we support through innovative and comprehensive services. This role offers the opportunity to make a meaningful impact while working in a collaborative and supportive team culture across our many locations in New York City.

ADAPT offers paid training, competitive benefits, and fosters career growth in an environment of learning and support.

Responsibilities

• Ensure all measures for health, safety, and well-being are maintained at the highest level across assigned sites.
• Oversee the daily operations of assigned programs, providing support and guidance to program leadership and direct support staff to ensure the delivery of person-centered services.
• Conduct regular site visits to monitor compliance with OPWDD, agency, and health and safety standards.
• Support the recruitment, onboarding, training, and performance management of staff in collaboration with the Senior Coordinator of Operations and Human Resources.
• Assist in scheduling and staffing to ensure adequate coverage and quality care for the people supported.
• Maintain accurate records related to staff performance, training, and program compliance; document supervisory sessions and performance follow-up.
• Respond to routine program and operational issues, escalating complex matters to the Senior Coordinator of Operations as appropriate.
• Support the implementation of agency policies, procedures, and best practices across assigned programs to ensure consistent and compliant service delivery.
• Monitor facility maintenance, cleanliness, and safety standards; coordinate with Facilities or appropriate departments to address issues promptly.
• Assist with reviewing and monitoring budgets, staffing patterns, and operational efficiency within assigned programs.
• Participate in investigations, audits, and compliance reviews as directed.
• Collaborate with interdisciplinary teams to ensure the development and execution of individualized, person-centered plans.
• Serve as a liaison with families, advocates, and external providers to promote communication, engagement, and satisfaction.
• Participate in agency and program meetings, committees, and work groups as assigned.
• Support continuous improvement initiatives to enhance service quality, staff development, and program effectiveness.
• Maintain strict confidentiality regarding all sensitive information related to staff, individuals supported, and agency operations.
• Perform other related duties as requested.

Requirements

• Minimum of three (3) years of supervisory or program coordination experience, preferably within the developmental disabilities field.
• Strong understanding of OPWDD regulations and person-centered service delivery.
• Excellent communication, organizational, and interpersonal skills with the ability to collaborate effectively across teams and levels of the organization.
• Demonstrated ability to analyze operational challenges and implement effective solutions.
• Proficiency in Microsoft Office Suite and electronic record systems.
• Ability to maintain confidentiality and professionalism in handling sensitive information.
• Valid New York State Driver’s License is preferred.
• Ability to travel to multiple program locations and administrative offices, as needed.
• Passion for ADAPT's mission and a commitment to the non-profit disability sector.

Benefits

ADAPT values diversity, equity, inclusion, accessibility, and belonging. We strive to create an inclusive environment where employees can bring their whole, authentic selves to work. We offer industry-leading benefits and are committed to fostering a positive, respected, united, and collaborative culture.

Pay

$85,000 - $90,000 annually.