Coordinator of Family Engagement
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the job posting.
Key sections:
- Job Summary/Basic Function: description about supporting planning and implementation of family programs, communications, events.
- Department Overview: description of New Student Programs.
- Note: not eligible for visa sponsorship (metadata, maybe drop or short p).
- Level Scope: entry-level professional description.
- Essential Functions: broken into percentages: 60% time tasks, 35% time tasks, 5% other duties.
- Knowledge, Skills, Abilities: list of abilities.
- Minimum Qualifications: Bachelor’s Degree or equivalent relevant professional experience.
- Preferred Qualifications: bullet list.
- Physical Demands: description.
- Salary and Benefits: salary amount and benefits list.
- Required Application Materials: we need to remove application instructions (per instruction: remove application instructions). So we should drop that section.
- About Us: description.
We need to decide which sections to output. According to rules: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to these headings.
We have:
- About the role: could be Job Summary/Basic Function + Department Overview + maybe Level Scope? But "About the role" likely corresponds to job summary.
- Responsibilities: Essential Functions (the 60/35/5 breakdown). Could be a list.
- Requirements: Minimum Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: Knowledge, Skills, Abilities.
- Benefits: Salary and Benefits (including salary and benefits). Pay could be separate but we can combine? The rule says we can have Pay and Schedule sections if posting actually states them. Salary is stated, so we could have Pay section. Benefits also stated, could be Benefits section. Schedule: not mentioned (no schedule details). So we should not create Schedule section.
We need to avoid filler. Ensure we include all substantive info.
We need to use - for any list of duties/requirements/benefits, and
for prose.
Thus:
- About the role: prose
combining Job Summary/Basic Function and Department Overview and maybe Level Scope? But Level Scope is more about role level; could be included in About the role as prose.
- Responsibilities:
Responsibilities
then - each duty. We have many duties broken into percentages. We could list them as bullet points without percentages? Must preserve all substantive info; we could keep percentages as part of each bullet. Eg: "Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives (60% of time)". Similarly for each.
We have 60% tasks: multiple bullet points. 35% tasks: multiple bullet points. 5%: "Perform other duties as assigned". We'll include that.
- Requirements:
Requirements
then for Minimum Qualifications? Actually Minimum Qualifications is a single line: Bachelor’s Degree or equivalent relevant professional experience. Could be
. Or could be
- but it's just one. We'll use
.
- Qualifications:
Qualifications
then - for each Preferred Qualification.
- Skills:
Skills
then - for each Knowledge, Skills, Abilities item.
- Benefits:
Benefits
then - for each benefit item. Also Pay: maybe separate
Pay
with salary. But rule says prefer few substantive sections over many thin ones. Could combine Pay and Benefits into one Benefits section? But they said use headings for Benefits, Pay, Schedule. If we combine, we might miss Pay heading. However they said "include a section ONLY when the posting has real, specific content for it". Pay is present (salary). Benefits present. Could we have both Pay and Benefits sections? That would be two sections. That's okay. But they said prefer a few substantive sections over many thin ones. Having both Pay and Benefits is still few (2). Could also combine into Benefits and include salary as a bullet. But they gave example headings including Pay. I'd create both Pay and Benefits sections.
- Schedule: not present, so omit.
We also need to include metadata like "Please note, this position is not eligible for visa sponsorship." and Level Scope description. These are substantive? They are details about the position. Could be included in About the role as a short paragraph.
We must remove application instructions and About Us? About Us is substantive? It's about the university; could be considered boilerplate but it's descriptive. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not explicitly listed to remove, but it's kind of promotional. However it's substantive info about the employer. Might keep? The instruction says "Preserve ALL substantive information". About Us is substantive about the university. I'd keep it as a section maybe "About the University" but not in the prescribed headings. The prescribed headings list does not include About Us. But we could include it as a under About the role? Might be considered duplication. Safer to omit About Us because it's not required headings and could be considered boilerplate. However it's not explicitly prohibited. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not those. But the heading list does not have a slot for About Us. The instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples, not an exhaustive list, but likely they expect only those headings. So we should stick to those headings. So we will not include About Us as a separate heading; we could incorporate its content into About the role as prose? But that would be mixing job role with university description. Might be okay but could be considered not about the role. Safer to omit About Us entirely, as it's not required and could be considered filler. However the instruction says preserve ALL substantive information; About Us is substantive about the employer. But maybe they consider it boilerplate? Not sure. I'd lean to include a short paragraph about the university under About the role? But the heading is About the role, not About the university. Could still include a sentence about the university context. However the job posting already includes Department Overview which is about NSP. That's enough.
Thus we will omit About Us.
Now we need to ensure we don't repeat job title as heading. We'll not.
Now we need to format.
Let's extract content.
Job Summary/Basic Function:
"This position supports the planning and implementation of family programs, communications, and events that contribute to the success and engagement of Boise State University students and their families. This position coordinates family programs and events, including Family Orientation, Convocation, Parent & Family Weekend, and other family engagement initiatives. Responsibilities include supporting family-facing communications while collaborating with campus partners to provide meaningful opportunities for families to connect with the university."
Department Overview:
"New Student Programs (NSP) facilitates the successful transition of new students and their families to Boise State University through orientation, transition, welcome, and family engagement programs. By connecting students to campus resources and fostering a sense of belonging, NSP advances student success, engagement, and retention."
Note about visa sponsorship: "Please note, this position is not eligible for visa sponsorship." We'll include as a short p maybe.
Level Scope: description about entry-level professional. We'll incorporate into About the role.
Now Responsibilities (Essential Functions) broken down:
60% time:
- Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives.
- Coordinate event logistics, timelines, facilities, staffing, materials, vendors, communications, and other operational needs for assigned programs and events.
- Supervise and support Bronco Family Ambassador student employees who assist with family engagement programs, events, and outreach.
- Support the planning and delivery of virtual and in-person programs and opportunities that engage students and families.
- Collaborate with campus partners to coordinate program and event details and provide meaningful opportunities for families to connect with Boise State University.
- Assist with the development and implementation of program goals, learning outcomes, and assessment activities for family engagement programs and events.
- Collect participant feedback and assessment information and contribute to recommendations for improving future programs and events.
- Provide on-site support and represent Family Engagement at programs and events involving students and families.
35% time:
- Coordinate family-facing communications and content across multiple communication channels.
- Develop, update, and maintain content within CampusESP, Boise State’s parent and family portal.
- Coordinate with Boise State stakeholders to provide families with current and relevant information about university programs, services, resources, and opportunities for family participation, volunteer involvement, and philanthropic engagement.
- Contribute to communications for families distributed through newsletters, websites, social media, printed publications, and other communication channels.
- Respond to and triage questions and concerns from families and connect them with appropriate university departments, services, and resources.
- Serve as a resource to families navigating university processes, services, and programs while maintaining appropriate boundaries related to student privacy and rights.
- Maintain accurate records related to family engagement and interactions while protecting confidentiality.
- Develop, update, and distribute family engagement resources for campus partners, including guides, FAQs, training materials, and other resources.
- Communicate university and division policies, procedures, services, and resources to families as appropriate.
- Participate in committees, meetings, trainings, and university initiatives relevant to the position as requested by the Director.
5% time:
- Perform other duties as assigned.
Now Knowledge, Skills, Abilities (list):
- Knowledge of basic event planning, program coordination, and assessment practices.
- Familiarity with current practices related to family engagement programs and services.
- Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate clearly and effectively with students, families, campus partners, and other audiences.
- Ability to provide responsive, professional, and welcoming customer service, and address routine questions and concerns from families with appropriate discretion.
- Ability to organize work, manage multiple priorities, and complete assignments and projects within established timelines.
- Ability to coordinate and support programs and events of varying sizes and complexity, including coordinating logistics, communicating with participants and partners, and following established procedures.
- Ability to provide guidance, training, and communicate clearly with student employees, volunteers and campus partners supporting family programs.
- Ability to establish and maintain effective working relationships with students, families, faculty, staff, campus partners, community organizations, and other stakeholders.
- Ability to learn and navigate university policies, procedures, programs, and services and communicate relevant information accurately to families.
- Ability to develop, update, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the job posting. Key sections: - Job Summary/Basic Function: description about supporting planning and implementation of family programs, communications, events. - Department Overview: description of New Student Programs. - Note: not eligible for visa sponsorship (metadata, maybe drop or short p). - Level Scope: entry-level professional description. - Essential Functions: broken into percentages: 60% time tasks, 35% time tasks, 5% other duties. - Knowledge, Skills, Abilities: list of abilities. - Minimum Qualifications: Bachelor’s Degree or equivalent relevant professional experience. - Preferred Qualifications: bullet list. - Physical Demands: description. - Salary and Benefits: salary amount and benefits list. - Required Application Materials: we need to remove application instructions (per instruction: remove application instructions). So we should drop that section. - About Us: description. We need to decide which sections to output. According to rules: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to map content to these headings.
We have:
- About the role: could be Job Summary/Basic Function + Department Overview + maybe Level Scope? But "About the role" likely corresponds to job summary.
- Responsibilities: Essential Functions (the 60/35/5 breakdown). Could be a list.
- Requirements: Minimum Qualifications.
- Qualifications: Preferred Qualifications.
- Skills: Knowledge, Skills, Abilities.
- Benefits: Salary and Benefits (including salary and benefits). Pay could be separate but we can combine? The rule says we can have Pay and Schedule sections if posting actually states them. Salary is stated, so we could have Pay section. Benefits also stated, could be Benefits section. Schedule: not mentioned (no schedule details). So we should not create Schedule section.
We need to avoid filler. Ensure we include all substantive info.
We need to use - for any list of duties/requirements/benefits, and
for prose.
Thus:
- About the role: prose
combining Job Summary/Basic Function and Department Overview and maybe Level Scope? But Level Scope is more about role level; could be included in About the role as prose.
- Responsibilities:
Responsibilities
then - each duty. We have many duties broken into percentages. We could list them as bullet points without percentages? Must preserve all substantive info; we could keep percentages as part of each bullet. Eg: "Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives (60% of time)". Similarly for each.
We have 60% tasks: multiple bullet points. 35% tasks: multiple bullet points. 5%: "Perform other duties as assigned". We'll include that.
- Requirements:
Requirements
then for Minimum Qualifications? Actually Minimum Qualifications is a single line: Bachelor’s Degree or equivalent relevant professional experience. Could be
. Or could be
- but it's just one. We'll use
.
- Qualifications:
Qualifications
then - for each Preferred Qualification.
- Skills:
Skills
then - for each Knowledge, Skills, Abilities item.
- Benefits:
Benefits
then - for each benefit item. Also Pay: maybe separate
Pay
with salary. But rule says prefer few substantive sections over many thin ones. Could combine Pay and Benefits into one Benefits section? But they said use headings for Benefits, Pay, Schedule. If we combine, we might miss Pay heading. However they said "include a section ONLY when the posting has real, specific content for it". Pay is present (salary). Benefits present. Could we have both Pay and Benefits sections? That would be two sections. That's okay. But they said prefer a few substantive sections over many thin ones. Having both Pay and Benefits is still few (2). Could also combine into Benefits and include salary as a bullet. But they gave example headings including Pay. I'd create both Pay and Benefits sections.
- Schedule: not present, so omit.
We also need to include metadata like "Please note, this position is not eligible for visa sponsorship." and Level Scope description. These are substantive? They are details about the position. Could be included in About the role as a short paragraph.
We must remove application instructions and About Us? About Us is substantive? It's about the university; could be considered boilerplate but it's descriptive. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not explicitly listed to remove, but it's kind of promotional. However it's substantive info about the employer. Might keep? The instruction says "Preserve ALL substantive information". About Us is substantive about the university. I'd keep it as a section maybe "About the University" but not in the prescribed headings. The prescribed headings list does not include About Us. But we could include it as a under About the role? Might be considered duplication. Safer to omit About Us because it's not required headings and could be considered boilerplate. However it's not explicitly prohibited. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not those. But the heading list does not have a slot for About Us. The instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples, not an exhaustive list, but likely they expect only those headings. So we should stick to those headings. So we will not include About Us as a separate heading; we could incorporate its content into About the role as prose? But that would be mixing job role with university description. Might be okay but could be considered not about the role. Safer to omit About Us entirely, as it's not required and could be considered filler. However the instruction says preserve ALL substantive information; About Us is substantive about the employer. But maybe they consider it boilerplate? Not sure. I'd lean to include a short paragraph about the university under About the role? But the heading is About the role, not About the university. Could still include a sentence about the university context. However the job posting already includes Department Overview which is about NSP. That's enough.
Thus we will omit About Us.
Now we need to ensure we don't repeat job title as heading. We'll not.
Now we need to format.
Let's extract content.
Job Summary/Basic Function:
"This position supports the planning and implementation of family programs, communications, and events that contribute to the success and engagement of Boise State University students and their families. This position coordinates family programs and events, including Family Orientation, Convocation, Parent & Family Weekend, and other family engagement initiatives. Responsibilities include supporting family-facing communications while collaborating with campus partners to provide meaningful opportunities for families to connect with the university."
Department Overview:
"New Student Programs (NSP) facilitates the successful transition of new students and their families to Boise State University through orientation, transition, welcome, and family engagement programs. By connecting students to campus resources and fostering a sense of belonging, NSP advances student success, engagement, and retention."
Note about visa sponsorship: "Please note, this position is not eligible for visa sponsorship." We'll include as a short p maybe.
Level Scope: description about entry-level professional. We'll incorporate into About the role.
Now Responsibilities (Essential Functions) broken down:
60% time:
- Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives.
- Coordinate event logistics, timelines, facilities, staffing, materials, vendors, communications, and other operational needs for assigned programs and events.
- Supervise and support Bronco Family Ambassador student employees who assist with family engagement programs, events, and outreach.
- Support the planning and delivery of virtual and in-person programs and opportunities that engage students and families.
- Collaborate with campus partners to coordinate program and event details and provide meaningful opportunities for families to connect with Boise State University.
- Assist with the development and implementation of program goals, learning outcomes, and assessment activities for family engagement programs and events.
- Collect participant feedback and assessment information and contribute to recommendations for improving future programs and events.
- Provide on-site support and represent Family Engagement at programs and events involving students and families.
35% time:
- Coordinate family-facing communications and content across multiple communication channels.
- Develop, update, and maintain content within CampusESP, Boise State’s parent and family portal.
- Coordinate with Boise State stakeholders to provide families with current and relevant information about university programs, services, resources, and opportunities for family participation, volunteer involvement, and philanthropic engagement.
- Contribute to communications for families distributed through newsletters, websites, social media, printed publications, and other communication channels.
- Respond to and triage questions and concerns from families and connect them with appropriate university departments, services, and resources.
- Serve as a resource to families navigating university processes, services, and programs while maintaining appropriate boundaries related to student privacy and rights.
- Maintain accurate records related to family engagement and interactions while protecting confidentiality.
- Develop, update, and distribute family engagement resources for campus partners, including guides, FAQs, training materials, and other resources.
- Communicate university and division policies, procedures, services, and resources to families as appropriate.
- Participate in committees, meetings, trainings, and university initiatives relevant to the position as requested by the Director.
5% time:
- Perform other duties as assigned.
Now Knowledge, Skills, Abilities (list):
- Knowledge of basic event planning, program coordination, and assessment practices.
- Familiarity with current practices related to family engagement programs and services.
- Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate clearly and effectively with students, families, campus partners, and other audiences.
- Ability to provide responsive, professional, and welcoming customer service, and address routine questions and concerns from families with appropriate discretion.
- Ability to organize work, manage multiple priorities, and complete assignments and projects within established timelines.
- Ability to coordinate and support programs and events of varying sizes and complexity, including coordinating logistics, communicating with participants and partners, and following established procedures.
- Ability to provide guidance, training, and communicate clearly with student employees, volunteers and campus partners supporting family programs.
- Ability to establish and maintain effective working relationships with students, families, faculty, staff, campus partners, community organizations, and other stakeholders.
- Ability to learn and navigate university policies, procedures, programs, and services and communicate relevant information accurately to families.
- Ability to develop, update, and
for prose. Thus: - About the role: prose
combining Job Summary/Basic Function and Department Overview and maybe Level Scope? But Level Scope is more about role level; could be included in About the role as prose. - Responsibilities:
Responsibilities
then- each duty. We have many duties broken into percentages. We could list them as bullet points without percentages? Must preserve all substantive info; we could keep percentages as part of each bullet. Eg: "Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives (60% of time)". Similarly for each.
We have 60% tasks: multiple bullet points. 35% tasks: multiple bullet points. 5%: "Perform other duties as assigned". We'll include that.
- Requirements:
Requirements
thenfor Minimum Qualifications? Actually Minimum Qualifications is a single line: Bachelor’s Degree or equivalent relevant professional experience. Could be
. Or could be
- but it's just one. We'll use
. - Qualifications:
Qualifications
then- for each Preferred Qualification.
- Skills:
Skills
then- for each Knowledge, Skills, Abilities item.
- Benefits:
Benefits
then- for each benefit item. Also Pay: maybe separate
Pay
with salary. But rule says prefer few substantive sections over many thin ones. Could combine Pay and Benefits into one Benefits section? But they said use headings for Benefits, Pay, Schedule. If we combine, we might miss Pay heading. However they said "include a section ONLY when the posting has real, specific content for it". Pay is present (salary). Benefits present. Could we have both Pay and Benefits sections? That would be two sections. That's okay. But they said prefer a few substantive sections over many thin ones. Having both Pay and Benefits is still few (2). Could also combine into Benefits and include salary as a bullet. But they gave example headings including Pay. I'd create both Pay and Benefits sections. - Schedule: not present, so omit. We also need to include metadata like "Please note, this position is not eligible for visa sponsorship." and Level Scope description. These are substantive? They are details about the position. Could be included in About the role as a short paragraph. We must remove application instructions and About Us? About Us is substantive? It's about the university; could be considered boilerplate but it's descriptive. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not explicitly listed to remove, but it's kind of promotional. However it's substantive info about the employer. Might keep? The instruction says "Preserve ALL substantive information". About Us is substantive about the university. I'd keep it as a section maybe "About the University" but not in the prescribed headings. The prescribed headings list does not include About Us. But we could include it as aunder About the role? Might be considered duplication. Safer to omit About Us because it's not required headings and could be considered boilerplate. However it's not explicitly prohibited. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About Us is not those. But the heading list does not have a slot for About Us. The instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples, not an exhaustive list, but likely they expect only those headings. So we should stick to those headings. So we will not include About Us as a separate heading; we could incorporate its content into About the role as prose? But that would be mixing job role with university description. Might be okay but could be considered not about the role. Safer to omit About Us entirely, as it's not required and could be considered filler. However the instruction says preserve ALL substantive information; About Us is substantive about the employer. But maybe they consider it boilerplate? Not sure. I'd lean to include a short paragraph about the university under About the role? But the heading is About the role, not About the university. Could still include a sentence about the university context. However the job posting already includes Department Overview which is about NSP. That's enough. Thus we will omit About Us. Now we need to ensure we don't repeat job title as heading. We'll not. Now we need to format. Let's extract content. Job Summary/Basic Function: "This position supports the planning and implementation of family programs, communications, and events that contribute to the success and engagement of Boise State University students and their families. This position coordinates family programs and events, including Family Orientation, Convocation, Parent & Family Weekend, and other family engagement initiatives. Responsibilities include supporting family-facing communications while collaborating with campus partners to provide meaningful opportunities for families to connect with the university." Department Overview: "New Student Programs (NSP) facilitates the successful transition of new students and their families to Boise State University through orientation, transition, welcome, and family engagement programs. By connecting students to campus resources and fostering a sense of belonging, NSP advances student success, engagement, and retention." Note about visa sponsorship: "Please note, this position is not eligible for visa sponsorship." We'll include as a short p maybe. Level Scope: description about entry-level professional. We'll incorporate into About the role. Now Responsibilities (Essential Functions) broken down: 60% time: - Coordinate the planning and implementation of family engagement programs and events, including Family Orientation, Convocation, Parent & Family Weekend, virtual programs, and other family engagement initiatives. - Coordinate event logistics, timelines, facilities, staffing, materials, vendors, communications, and other operational needs for assigned programs and events. - Supervise and support Bronco Family Ambassador student employees who assist with family engagement programs, events, and outreach. - Support the planning and delivery of virtual and in-person programs and opportunities that engage students and families. - Collaborate with campus partners to coordinate program and event details and provide meaningful opportunities for families to connect with Boise State University. - Assist with the development and implementation of program goals, learning outcomes, and assessment activities for family engagement programs and events. - Collect participant feedback and assessment information and contribute to recommendations for improving future programs and events. - Provide on-site support and represent Family Engagement at programs and events involving students and families. 35% time: - Coordinate family-facing communications and content across multiple communication channels. - Develop, update, and maintain content within CampusESP, Boise State’s parent and family portal. - Coordinate with Boise State stakeholders to provide families with current and relevant information about university programs, services, resources, and opportunities for family participation, volunteer involvement, and philanthropic engagement. - Contribute to communications for families distributed through newsletters, websites, social media, printed publications, and other communication channels. - Respond to and triage questions and concerns from families and connect them with appropriate university departments, services, and resources. - Serve as a resource to families navigating university processes, services, and programs while maintaining appropriate boundaries related to student privacy and rights. - Maintain accurate records related to family engagement and interactions while protecting confidentiality. - Develop, update, and distribute family engagement resources for campus partners, including guides, FAQs, training materials, and other resources. - Communicate university and division policies, procedures, services, and resources to families as appropriate. - Participate in committees, meetings, trainings, and university initiatives relevant to the position as requested by the Director. 5% time: - Perform other duties as assigned. Now Knowledge, Skills, Abilities (list): - Knowledge of basic event planning, program coordination, and assessment practices. - Familiarity with current practices related to family engagement programs and services. - Strong written, verbal, interpersonal, and presentation skills, with the ability to communicate clearly and effectively with students, families, campus partners, and other audiences. - Ability to provide responsive, professional, and welcoming customer service, and address routine questions and concerns from families with appropriate discretion. - Ability to organize work, manage multiple priorities, and complete assignments and projects within established timelines. - Ability to coordinate and support programs and events of varying sizes and complexity, including coordinating logistics, communicating with participants and partners, and following established procedures. - Ability to provide guidance, training, and communicate clearly with student employees, volunteers and campus partners supporting family programs. - Ability to establish and maintain effective working relationships with students, families, faculty, staff, campus partners, community organizations, and other stakeholders. - Ability to learn and navigate university policies, procedures, programs, and services and communicate relevant information accurately to families. - Ability to develop, update, and
- for each benefit item. Also Pay: maybe separate
- for each Knowledge, Skills, Abilities item.
- Benefits:
- for each Preferred Qualification.
- Skills:
- but it's just one. We'll use