Family Engagement Coordinator

About the role

You're the first voice parents hear when they call, and when you're on-site, the first face they see when they walk in. This is a relationship job dressed up as an admin job.

Responsibilities

• Family relationships
  • Greet students and parents and set the tone for the center
  • Take incoming calls, texts, and walk-ins from new families
  • Capture their story and book the next step
  • Handle ongoing parent questions about schedules, billing, and progress
  • Process tuition payments
  • Lead conversion and follow-up
  • Call new inquiries the same day, sometimes within minutes
  • Run re-engagement outreach to families who haven't booked yet
  • Follow up after assessments and consultations
  • Track every lead through the pipeline using our systems
• Center operations
  • Manage student and teacher schedules
  • Adjust on the fly when a student cancels or a teacher calls out
  • Maintain accurate student records and documentation
  • Keep the center flowing when you're on-site
• Team Work
  • Closely with the Center Director and teaching staff
  • Support center events and local outreach

Requirements

• Flexible availability across evenings on weekdays and weekends
• Reliable home internet and a quiet workspace for remote hours
• Strong written and verbal communication
• Comfortable across multiple digital platforms
• Nice to have: Degree or coursework in child development, education, or psychology
• Experience in classroom, preschool, tutoring, or youth-facing roles
• Sales development, lead generation, or CRM experience (HubSpot, Salesforce, similar)

What we offer

• Paid training and ongoing support
• Flexibility on when and where you work
• A team that takes the work seriously without taking themselves too seriously
• Real growth opportunities for the right person