Coordinator, Major and Planned Giving

POSITION OVERVIEW

The Major and Planned Giving Department Coordinator will serve as a frontline donor service representative for Leadership Circle level ($1200 or more in annual giving) WETA donors. This position offers the opportunity to gain experience in individual giving philanthropy, gift vehicles, and donor services.

Primary Responsibilities

• Answer and respond appropriately to Leadership Circle Hotline calls and messages.
• Manage as first point of contact for reading, responding, and directing donor emails to the LCircle@weta.org account.
• Acknowledge contributions as first contact to non-portfolio donors by phone and email.
• Record all donor interactions in donor database.
• Speak knowledgably about WETA and public media programs and services.
• Manage duplicate donor accounts.
• Manage recognition listing and salutation information.
• Identify wire and electronic gifts from bank reports.
• Process post office box gift log and scans for internal use.
• Process reclass gift log for department.
• Perform daytime and evening donor and community event assistance.
• Perform related projects and other duties as assigned.

Additional Skills And Qualifications

• Excellent verbal and written communications skills; excellent listening skills and ability to demonstrate compassion, professionalism, enthusiasm, and cheerfulness even with the most challenging donors.
• Organized, detail-oriented self-starter who can work independently and as part of a team; ability to juggle multiple tasks and solve unanticipated problems quickly and efficiently.
• Strong ability to multitask and change focus based on caller needs.
• Good time management skills.
• Can promptly respond to incoming emails and quickly resolve caller issues.
• Knowledge of fundraising database technology and ability to apply it to fundraising development and operations support.
• Experience with CRM systems such as ROI Solutions Revolution CRM, Engaging Networks or equivalent systems preferred.
• Excellent time management and organizational skills.
• Meticulous approach to work and keen eye for details.
• Ability to interact with a wide variety of people using diplomacy, tact, and discretion.
• Demonstrated ability to work effectively both independently and in a team environment.
• Demonstrated ability to successfully perform duties in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Strong understanding and application of computer technology to efficiently accomplish work using Microsoft Office programs.

Education

• Bachelor's degree (BA/BS) from a college or university.

LOCATION

WETA and NewsHour Productions are Washington, DC-based media and news organizations. Most positions are based in our Arlington, VA office, but some may be remote depending on the role.

Company Overview

WETA, the flagship public media station in the nation’s capital, produces and distributes content that informs, inspires, and enriches lives. As the second-largest producing station for the public media system, WETA creates programming to explore history, arts, and culture, partnering with acclaimed filmmakers such as Ken Burns and Dr. Henry Louis Gates, Jr. National WETA productions include The American Revolution and Finding Your Roots, among many others. WETA is also home to PBS News, the primary daily, breaking, and special news producer for PBS. Its broadcast productions include PBS News Hour, Washington Week with The Atlantic, Horizons from PBS News, and Compass Points from PBS News, as well as specials, documentaries, and a robust footprint across digital platforms. Locally, WETA serves audiences across Washington, D.C., Virginia, and Maryland, through television, radio, and digital platforms. Audiences access WETA on broadcast channels WETA PBS, WETA UK, WETA Metro, WETA World, and WETA PBS Kids, and digitally through the free streaming platform WETA+.

Benefits

WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships.