Coordinator, Licensing

About the role

As a Licensing Coordinator, you will deliver best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.

Responsibilities

• Handle inbound calls and tickets from customers and staff
• Respond to all requests in a timely, professional manner
• Execute day-to-day administration of licensee accounts
• Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
• Develop relationships and open communication with internal staff overseeing relationships with clients
• Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
• Enhance, develop, and implement guidelines for licensees
• Provide training to licensees for licensing requirements

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing, Sports Management, or a related field, or an equivalent combination of education and experience
• Minimum of 1 year of experience in customer service, account coordination, licensing, operations, sales support, or an administrative role
• Strong verbal and written communication skills with the ability to communicate professionally with internal stakeholders and external customers
• Experience responding to customer inquiries through phone, email, ticketing systems, or other support platforms
• Strong organizational skills with exceptional attention to detail and the ability to accurately maintain customer or account information
• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
• Prior experience analyzing information, identifying issues, and collaborating with internal teams to resolve customer concerns
• Strong time management skills with the ability to prioritize work, meet deadlines, and manage multiple requests simultaneously

Preferred Qualifications

• Experience working with CRM, customer support, or case management systems (Salesforce, Zendesk, HubSpot, or similar)
• Experience creating or delivering training materials, presentations, or process documentation
• Familiarity with collegiate athletics, brand licensing, trademarks, intellectual property, or consumer products

Benefits

• Medical, Dental, Vision
• Health Savings Account
• Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability

Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.