Coordinator I, Risk Administrative Support

Job Summary

The Coordinator I, Risk Administrative Support, will work in a multi-faceted role providing support to the Risk/Loss Prevention (LP) Department, focusing on building security, loss prevention, and safety.

Essential Functions

• Verifying, inputting, and maintaining all badging information for Goodwill employees and guests.
• Working directly with all Goodwill departments to create access badges, ensuring access schedules are accurate and updated.
• Working with vendors to ensure access control systems are functioning properly, efficiently, and safely, and that required maintenance/repairs are carried out in a timely manner.
• Aiding in investigations where review of employee access is required.
• Performing random access control audits to ensure system compliance.
• Preparing and distributing daily alarm reports for all retail locations.
• Maintaining electronic alarm code requests for new users and deactivated users.
• Aiding in investigations where review of alarm activity is required.
• Viewing and downloading camera footage, to support LP and safety.
• Overseeing provision of camera footage requested by Police Departments in support of Goodwill operations.
• Overseeing recovery of keys, badge access cards, and other Goodwill property following termination/resignation of employees.
• Overseeing requests for issues pertaining to alarm and store keying issues.
• Other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education: A High School diploma or equivalent is required.
• Experience: 1-2 years’ experience in building security, alarms, access control, and Closed-Circuit Television (CCTV) is preferred. Some experience in an administrative support role is preferred.
• Other: Must be able to clearly communicate with employees and managers. A good working knowledge of Microsoft Word, Excel and Outlook is required. Must have excellent customer service and communication skills. Must have a comprehensive understanding of CCTV camera functions and have the necessary skills to access, view, and download camera footage, to support LP and safety. It is preferred that the incumbent have the ability to drive for company business.