Coordinator I, Regional Operations Support

About the Role

The Regional Operations Support Coordinator is responsible for managing the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. This individual provides customer correspondences in an efficient and professional manner, ensuring first contact resolution and creating loyal, satisfied customers through consistent superior service.

Responsibilities

• Act as the primary point of contact for assigned regional sales rep base and develop an intimate knowledge of each account.
• Manage daily operation coordination for the assigned regional rep base to meet customer expectations and company goals.
• Manage and maintain regional order backlog for respective rep assignments to ensure timely order processing and delivery.
• Demonstrate superior service for customers on each point of contact as defined by Company standards.
• Provide direction and guidance to internal teams to achieve performance targets.
• Accept and process sales orders timely, including verifying orders for accuracy.
• Source sales orders to the appropriate distribution center and/or stocking location by utilizing national inventory and backorder to location to minimize freight costs and ensure on-time delivery.
• Manage the material requirement planning (MRP) process for assigned reps to replenish inventory levels.
• Coordinate customer pick-up orders in the Will Call center by partnering with the production team to plan and execute the daily order schedule.
• Identify, communicate, and resolve any problems in the fulfillment process.

Qualifications

• High school diploma required.
• 1+ years of customer service experience.
• Experience with or ability to learn Microsoft Dynamics 365, Salesforce, Excel, and navigate existing Power BI reports.
• Ability to manage high-volume requests and collaborate across teams to ensure timely order fulfillment and customer issue resolution.

Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Equal Opportunity Employer – Minority/Female/Disability/Veteran