Coordinator I, Patient Care

About the role

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Must be based in Illinois or Wisconsin. This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.

Responsibilities

• Provide subject matter expertise of program requirements while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit.
• As the initial point of contact for patients and HCPs that we support, guide callers through the refill process to determine resolution of inquiry.
• Ensure correct information or direct the call to the appropriate team member while maintaining a high level of professionalism.
• Provide typed documentation of all communications received from calls and provide notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system.