Coordinator - Group Travel (Remote)

About the role

The Coordinator, Level 2, position focuses on incentive travel, dividing responsibilities equally between fulfilling IIT programs and managing group travel and services.

Responsibilities

• Airline Booking
• Secure timely and accurate air/hotel/car reservations according to set program parameters
• Prepare airfare analysis / group fare quotes
• Manage airline block space
• Utilize proper airline discounts; track savings
• Monitor flight arrivals and departures for your programs via SafeToGo
• Provide assistance to travelers through all stages of the booking process, including itinerary modifications after ticketing
• Individual Incentive Travel
• Communicate and coordinate with fellow fulfillment team members
• IIT package redemption/fulfillment
• Prepare and send IIT travel documents electronically or print and ship to winners
• Update redemption and program master IIT grids with commission and fulfillment details
• Prepare and send post IIT program summaries
• Program Management Services
• Provide quality control processes for reports
• Communicate with Attendee Registration Coordinator for changes to registration affecting hotel dates
• Communicate with Program Owner for items of concern not limited to deviations and high airfare costs
• Communicate with onsite lead for delays/cancellations on arrival and departure days
• Financial Management
• Adhere to program airline budget per program
• Review and correct final billing within 2 weeks from program end date
• On-Site Services
• Provide quality on-site assistance for the programs

Qualifications

• College Degree or equivalent
• Minimum 2-3 years of leisure travel consultant/agent experience providing end to end full-service assistance
• Leisure travel product experience with wholesale tour operators and cruise lines
• Proven excellent oral and written communication skills in both internal (management, and peers) and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Ability to deliver creative outputs in a constricted timeline while maximizing available resources
• Ability to travel approximately 15% of the time, potentially including internationally
• Wide range of computer skills: Proficient in Word, Excel, Outlook
• Proficient in database management programs (basic knowledge of Lanyon and Cvent)

Skills

• Excellent communication skills
• Time management and multitasking abilities
• Attention to detail
• Project management
• Travel management
• Client relationship management

Benefits

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Option to work remotely or in our corporate headquarters located near Milwaukee

Pay

Details of pay are shared during interviews and monthly reviews.

Schedule

Details of the schedule are shared during interviews and monthly reviews.

Who We Are

M&IW is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. M&IW specializes in global event management with virtual, hybrid, and in-person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third-generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. Global Headquarters: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553