Coordinator - Group Travel (Remote)

About the role

The Coordinator, Level 2, position focuses on incentive travel, dividing responsibilities equally between fulfilling IIT programs and managing group travel and services.

Responsibilities

• Airline Booking
• Secure timely and accurate air/hotel/car reservations according to set program parameters
• Prepare airfare analysis / group fare quotes
• Manage airline block space
• Utilize proper airline discounts; track savings
• Maintain knowledge of exchanges, voids, refunds, and debit memos
• Monitor flight arrivals and departures for your programs via SafeToGo
• Provide assistance to travelers through all stages of the booking process, including itinerary modifications after ticketing
• Individual Incentive Travel
• Communicate and coordinate with fellow fulfillment team members
• IIT package redemption/fulfillment
• Prepare and send IIT travel documents electronically or print and ship to winners
• Update redemption and program master IIT grids with commission and fulfillment details
• Prepare and send post IIT program summaries
• Program Management Services
• Provide quality control processes for reports
• Communicate with Attendee Registration Coordinator for changes to registration affecting hotel dates
• Communicate with Program Owner for items of concern not limited to deviations and high airfare costs
• Communicate with onsite lead for delays/cancellations on arrival and departure days
• Financial Management
• Adhere to program airline budget per program
• Review and correct final billing within 2 weeks from program end date
• On-Site Services
• As requested, provide quality on-site assistance for the programs

Requirements

• College Degree or equivalent
• Minimum 2-3 years of leisure travel consultant/agent experience providing end to end full-service assistance
• Leisure travel product experience with wholesale tour operators and cruise lines
• Proven excellent oral and written communication skills in both internal (management, and peers) and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Ability to deliver creative outputs in a constricted timeline while maximizing available resources
• Ability to travel approximately 15% of the time, potentially including internationally
• Wide range of computer skills: Proficient in Word, Excel, Outlook
• Basic knowledge of database management programs (Lanyon and Cvent)

Qualifications

• Excellent interpersonal and communication skills
• Strong organizational and time management skills
• Ability to manage multiple priorities and deadlines
• Experience with travel management software and databases
• Knowledge of airline policies and procedures

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to manage multiple priorities and deadlines
• Experience with travel management software and databases
• Knowledge of airline policies and procedures

Benefits

Competitive salary
Health, Dental, Vision and Life Insurance options
401K plan
Paid holidays
Accrued personal time off for vacation and sick leave
Laptop, additional monitor, and mobile phone
Global Giveback program for volunteer service
Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Pay

Details of pay are shared during interviews and monthly reviews.

Schedule

Details of the schedule are shared during interviews and monthly reviews.