Coordinator (EMT) Dispatch - Life Flight Operations, 72 Hours, Nights

About the Role

As a key member of MetroHealth’s premier and recognized Metro Life Flight (MLF)/MetroHealth emergency care team, you will provide logistics and facilitation for critical patient calls for both MetroHealth and partner organizations. You will manage the safe and timely movement of patients between accident scenes, hospitals, and other medical facilities, serving as an ambassador of both The MetroHealth System brand and values and those of its partners.

Responsibilities

• Serve as the primary point of contact with internal and external customers, providing start-to-finish concierge and call management services as the call owner and single touchpoint through all phases of call processing and completion.
• Ensure access to critical services such as burn, cardiac, neurology, pediatric, and trauma services, engaging in problem resolution and resource access.
• Coordinate communication and follow-through with a multi-disciplinary and diverse clientele in a timely, systematic, and professional manner.
• Dispatch and monitor the movement of aircraft and critical care ground units, continuously monitoring and facilitating resources for the safety of crew and patients.
• Support local EMS and Fire Departments with critical needs.

Qualifications

Required:

• High School Diploma or passage of a high school equivalency exam.
• Current certification as an Ohio Emergency Medical Technician.
• Current and valid Ohio Driver’s License and eligibility to maintain insurability as determined by MetroHealth System insurance carrier’s requirements to operate MetroHealth vehicles.
• Basic Life Support (BLS) certification from the American Heart Association (AHA).
• 1 year of dispatching experience for a 911 public safety, hospital-based transport, or other EMS operation.
• Ability to quickly and expertly read a map and understand and convey directions.
• Knowledge of Ohio geography and other business locations or ability to obtain/display within 6 months of hire, supplemented by in-house training.
• Proficient use of flight computer-aided dispatch (CAD) software, mapping software, and Aviation Vendor Operational Control Center software or ability to obtain/display within 6 months of hire, supplemented by in-house training.
• Strong computer skills, including MS Office and data entry.
• Strong knowledge of medical terminology.
• Detail-oriented with strong organizational, time management, and multi-tasking skills.

Preferred:

• Possess a current Ohio Emergency Medical Technician-Paramedic (EMT-P) certification.
• Current certification as an Emergency Medical Dispatcher (EMD).
• Flight operations or flight dispatch experience.

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Monitor multiple monitors for an extended period.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment.
• Ability to push/pull 70-150 pounds.
• Ability to lift 10-50 pounds.
• May be required to wear a telephone headset for an extended period.

Location: METROHEALTH MEDICAL CENTER
Biweekly Hours: 72.00
Shift: Nights, rotating weekends and holidays