Coordinator, Donor Acknowledgements

AJC (American Jewish Committee) is the global advocacy organization for the Jewish people. We create trusted partnerships with leaders around the world to ensure Jews and Israel are safe and thriving. With an unparalleled reach spanning six continents, AJC engages leaders in more than 110 countries through 40 offices and dozens of partnerships with Jewish communities worldwide.

About the role

This position provides effective execution of tasks and essential support to the success of the IT and Development teams. The role involves handling donor acknowledgments and related correspondence, maintaining strong donor relations, and supporting gift processing workflows with regular oversight to solve routine problems and make routine decisions.

Responsibilities

• Prepare pledge acknowledgments, donor acknowledgment letters, and other correspondence on behalf of the President and Chief Executive Officer or other designated individuals.
• Generate and merge donor data to produce acknowledgment letters for contributions, tribute gifts, stock donations, employee contributions, and fundraising initiatives.
• Prepare and process VIP donor acknowledgment letters and route correspondence electronically to the Vice President, Development Operations for review and approval.
• Create customized donor correspondence for unique donor circumstances requiring individualized communication.
• Send finalized acknowledgment letters electronically to the mailroom for printing and mailing.
• Research, troubleshoot, and correct inaccurate donor information when correspondence is returned as undeliverable, ensuring donor records remain current and accurate.
• Generate quarterly pledge reminder notices to donors with outstanding commitments.
• Create annual tax statements to donors in accordance with organizational and regulatory requirements.
• Assist with benefit and ticket reconciliation processes, ensuring accurate recording and allocation of donor benefits and event participation.
• Identify opportunities to streamline and improve internal gift processing workflows.
• Collaborate with Development Operations, Finance, and other internal stakeholders to resolve donor data issues and improve acknowledgment and gift processing procedures.
• Maintain the confidentiality and integrity of donor information while adhering to organizational data governance and privacy practices.
• Review, analyze, and merge duplicate constituent records to assist in maintaining a clean and accurate donor database.
• Develop, enhance, and maintain documentation and procedures for the Gift Processing team to support operational consistency and knowledge sharing.
• Serve as a backup gift processor when necessary to support team operations and maintain timely processing during fluctuations in staffing and workload.
• Perform a variety of gift processing, donor services, and data management activities to support accurate recordkeeping, donor stewardship, and the efficient operation of fundraising and development initiatives.

Requirements

• High School Diploma or equivalent.
• Minimum of 1 year of related work experience.
• Intermediate job skills and knowledge.
• Passion for the mission, goals, and objectives of AJC.
• Commitment to AJC’s core values: respect, teamwork, integrity, excellence, and accountability.
• Ability to work collaboratively with individuals from diverse backgrounds.
• Strong communication skills (written, verbal, and listening).
• Strong organization and project management skills, including the ability to set priorities and meet deadlines.
• Excellent attention to detail and follow-through.
• Ability to multitask, work under pressure, and work in a fast-paced, changing environment.
• Proficient in Microsoft Office (with ability to mail-merge) or relevant experience in other applications.
• Knowledge of Raiser’s Edge and gift processing is required.
• Experience supporting end-to-end online gift processing workflows, including system integrations, data imports, and reconciliation processes.

Physical Demands

• Remaining in a stationary position, often sitting or standing for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Communicating with others to exchange information.
• Moving about to accomplish tasks or moving from one worksite to another.

Pay

The salary for this position is $50,000 – $55,000 depending on relevant experience and location.

Benefits

• Medical, vision, and dental plans.
• Flexible Spending Account options.
• Generous Paid Time Off (PTO) - 10 vacation days per year, increasing with continued employment.
• Paid Holidays (many Federal and major Jewish Holidays).
• Hybrid work schedule - 2-3 days in the Headquarters Office in New York.
• 403(b) participation after one year of employment.
• Transit plan.
• Competitive Paid Parental Leave.