Coordinator, Digital Navigation

About the Role

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teaching by coordinating and supporting the implementation of the Digital Navigation Program. The program provides services to Refugees and Migrants, including Digital Literacy Classes, Digital Access case management, and specialized workshop series covering a variety of digital literacy topics. As the program expands to support the broader community, the Digital Navigation Coordinator will assess community needs, identify gaps in digital literacy and access services, and develop and coordinate programming to meet those needs. The coordinator will support program growth while ensuring services remain responsive to client and community needs.

Responsibilities

• Provides supervision, guidance, and support to Digital Navigator, interns, and volunteers.
• Develops and implements programming that addresses the digital literacy, digital access, and technology needs of clients.
• Supports the delivery of Digital Navigation services, including digital access case management, digital literacy classes, workshops, and one-on-one technical assistance.
• Ensures accurate and timely data collection, documentation, tracking, and reporting of Digital Navigation services and outcomes in compliance with funding requirements, agency policies, and quality assurance standards.
• Develops and maintains digital education resources and tools for clients and staff, ensuring information remains current and accessible.
• Cultivates and sustains strategic partnerships with Digital Navigation stakeholders, community-based organizations, faith-based organizations, social service providers, and other community partners to identify resources, share best practices, and strengthen technology and digital support services.
• Serves as a representative of Catholic Charities within the Digital Navigation community and supports the implementation, consistency, and integrity of the program.
• Ensures clients requiring digital skills support, technology access, or technical assistance are connected to appropriate resources, services, and technology.
• Primarily based in Wyandotte and Johnson Counties, with occasional travel throughout the 21-county service area to support program activities, client services, and community partnerships.
• May be required to operate a Catholic Charities vehicle in accordance with agency policies.
• Other duties as assigned.

Requirements

• Demonstrate a passion for the mission of Catholic Charities.
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control, and joy.
• Employees must understand they are a visible representative of the Archdiocesan Church and must not publicly oppose the teachings of the Catholic Faith or publicly advocate for positions in conflict with Catholic teaching, including in public speech, demonstrations, or writing (e.g., social media).
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.
• Bachelor’s Degree or related 3+ years of field experience and one-year experience working with technology access.
• Establish highly effective relationships with clients, community agencies, volunteers, and staff.
• Communicate effectively in both written and verbal English and have excellent presentation skills for large and small groups.
• Good computer skills, including proficiency in Microsoft Word, Excel, and Outlook, to administer assessments, track client progress, and complete monthly reports.
• Ensure accuracy and attention to detail in attendance tracking and reporting, as required by the agency and grants.
• Ability to work effectively in a diverse environment, with familiarity of refugee populations and a commitment to client confidentiality.
• Must possess a valid Kansas or Missouri Driver’s license, dependable transportation, current vehicle insurance, and a verified safe driving record.

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer, standing in the classroom, bending, and moving.
• Must be able to lift up to 10 pounds.
• Must have the physical ability to effectively communicate with others.
• Must have the physical ability and appropriate licensure for driving.