Coordinator, Database Systems Support – Bilingual Spanish

About the role

The Coordinator, Database Systems Support – Bilingual Spanish (Internal title: Coordinator, Research, Evaluation and Learning) supports the administration and optimization of the case management database system used across the Covenant House federation to collect, manage, and analyze program data.

Essential Duties and Responsibilities

• Support efforts to maintain database integrity, promote data security, and improve functionality; as well as support site efforts to operationalize the database system, with a focus on formalizing and ensuring data quality practices.
• Serve as primary point of contact for Spanish-speaking Latin American sites on ETO, reporting, and data-related questions.
• Provide timely, efficient, collaborative, and user-friendly support/guidance to site ETO users across the federation, including US, Canada, and Latin American sites.
• Aid in day-to-day maintenance and enhancements of the ETO system, including user access, testing, troubleshooting, and support for configuration updates.
• Support efforts to document database configurations, data definitions, and usage protocols.
• Maintain monitoring of database performance and identify opportunities for improved functionality or workflow alignment.
• Respond to routine requests for data, reports, and dashboards from federation sites.
• Facilitate shared learning by identifying trends in site requests and creating tools that support users with common issues across the federation.
• Contribute to the online repository of training and reference materials for site staff.
• Facilitate and lead bilingual technical assistance and training to site staff in Latin America.
• Support translation of data guidance, training materials, and user resources between English and Spanish.

Required Knowledge, Skills and Abilities

• Bilingual in English and Spanish with strong written and verbal communication.
• Experience providing database user support.
• Demonstrated ability to explain technical concepts to non-technical users.
• Strong communication, public speaking and interpersonal skills; ability to support users with varying levels of technical ability.
• Detail-oriented, with strong problem-solving and organizational skills.
• Customer service mindset and ability to collaborate across diverse teams.

Required Qualifications

• At least 1 year of experience with ETO or another case management or homelessness services database system in a nonprofit or human services context.

Preferred Knowledge, Skills, Abilities and Qualifications

• Bachelor’s degree in a related field (e.g., information systems, social sciences, public administration).
• Experience working in one of the three countries that we serve in Latin America (Mexico, Guatemala, Honduras).
• Proficient in Microsoft Word, Excel, PowerPoint, or the Microsoft 365 Power Platform.
• Experience with trauma-informed youth-serving programs.
• Experience supporting system rollouts or transitions in a multi-site organization.