Coordinator-Customer Service II

About the role

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling, verifying insurance, and collecting appropriate co-pays, co-insurances, and past due balances. Handles appointment scheduling, reminder calls, and pre-certifications while maintaining professional relationships with insurance companies.

Responsibilities

• Verifies insurance and communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close-out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays, deductibles, and workers' compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis to maintain continuous workflow.
• Performs accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• Calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information, and enters it into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote smooth workflow and ensure confidentiality.
• Coordinates resources necessary to input accurate data (demographic and medical), collect appropriate fees at time of service, and assist patients with financial counseling when appropriate.
• Completes assigned goals.

Requirements

• One (1) year of experience in a physician practice or clinic.
• Current knowledge of medical terminology.
• Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
• Excellent customer relations skills.
• Basic knowledge of Windows applications.

Qualifications

• Desired Education: Collegiate or medical trade completion; Associate's Degree.