Coordinator, Customer Care (Rotating)

About the role

The Coordinator within the Customer Care department is responsible for delivering the highest level of customer service when interacting with patrons, customers and 92NY colleagues. The Coordinators are committed to providing positive customer service experience listening to and responding positively to Patrons. Demonstrate impeccable Customer Care when working with patrons and customers. Resolve customer complaints and special requests, with concern and positivity, using creativity and best judgment to ensure sound resolution and, where possible, delivering customer satisfaction.

Responsibilities

• Resolve customer complaints and special requests, with concern and positivity, using creativity and best judgment to ensure sound resolution and, where possible, delivering customer satisfaction.
• Create and update program information in 92NY’s various databases.
• Ensure timely delivery of all confirmation, calendars and customer inquiries and correspondence.
• Perform other reasonable related duties as directed.

Requirements

• A minimum of 1 year Customer Service/Box Office experience in fast-paced, deadline-oriented environment, preferably within the entertainment or tourism industry.
• Strong, effective, diplomatic communication and interpersonal skills required to positively interact with internal and external constituents.
• Proficient in the use of Microsoft Office (Word, Excel, and Outlook) with previous Tessitura and Traction Rec experience strongly preferred.
• Effectively communicate via phone, email, and in-person with internal and external constituents.
• Flexible in approach, including towards the days and hours worked, to ensure proper coverage across 92NY’s programming portfolio including supporting special events.
• Can work independently and/or collaboratively as a member of a team. Multi-task within concurrent deadlines.
• Occasional commute to and oversee off-site 92NY events.

Qualifications

• A High School Diploma.

Skills

• Customer Service/Box Office experience.
• Effective communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Tessitura and Traction Rec experience.
• Flexibility in work schedule.
• Ability to multi-task.
• Ability to work independently and collaboratively.
• Occasional travel to off-site events.

Pay

$45,000

Schedule

36.25 hours per week. Sunday - Thursday, 12:30 - 8:30pm with flexibility required.