Coordinator, Customer Care

About the role

LCI's mission is to provide meaningful employment for the blind and visually impaired. We accomplish this by employing one of the largest workforces of people who are blind, creating over 2,000 products distributed through manufacturing, retail, nationwide distribution, and e-commerce channels, serving the federal government through base supply centers on military bases, and supporting philanthropic efforts for blindness research and treatment.

The Customer Care Coordinator provides assistance in all customer-related matters and backs up and assists Customer Service Representatives.

Schedule

Fort Bragg — Onsite, Monday–Friday, 7:30 AM – 4:00 PM (may vary depending on store).

Responsibilities

• Handle all customer-related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Reconcile sales orders with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a customer list with email and phone numbers; use it to obtain more business.
• Assist customer service representatives at checkout counters to reduce wait times.
• Follow up with customers via surveys (e.g., product satisfaction, delivery timeliness, repeat business).
• Register and track customer complaints with expeditious follow-up and resolution.
• Create reports tracking sales order progress and impact on budgeted sales for the BSC using AX and/or Excel.
• Work with management to ensure material needed for sales orders is on order with good supply/shipping status.
• Create, modify, and email Excel spreadsheets as required by management, purchasing, and replenishment.
• Ensure customers are aware of the BUYBSC website and assist with customer setup.
• Ensure customers understand the DOD Emall program and can navigate the website (select stores).
• Publish and display all daily price changes as instructed.
• Utilize current marketing tools to seek additional sales.
• Merchandise and replenish shelves as necessary.
• Interact with vendor reps during sales calls; ask questions to better understand product uses.
• Perform other duties as assigned.

Qualifications

• High school graduate with one year of relevant work experience.
• Basic retail knowledge.
• Accuracy with computerized checkout systems.
• Strong interpersonal skills for communicating with customers, vendors, company divisions, co‑workers, and management.

Benefits

• Purpose‑driven company guided by principles, not profit.
• Upward mobility rewarded through hard work.
• Competitive salary and compensation.
• Basic Life Insurance at no cost to the employee.
• 401(k) with match and Surplus‑Sharing Plans.
• Health, Dental, and Vision Insurance.
• Ten paid holidays annually.
• Paid Time Off (PTO).
• On‑site Health and Wellness program.
• Employee Assistance Program (EAP).