Coordinator, Complaint Handling

We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Responsibilities

• Ensures assigned complaint file activities are documented accurately, consistently, and efficiently, with strong attention to detail and good documentation practices.
• Receives, reviews, and documents product complaint information in accordance with applicable company policies and procedures.
• Follows up with customers, consumers, physicians, nurses, sales representatives, and other stakeholders to obtain additional complaint information when needed.
• Coordinates activities to determine complaint sample availability, request sample returns, and support shipping-related activities for complaint sample retrieval.
• Supports timely completion and maintenance of complaint records to help ensure files are complete, accurate, and inspection-ready.
• Uses complaint tracking software, such as TrackWise or equivalent systems, to document and maintain complaint file activities.
• Supports department priorities, team collaboration, and continuous improvement activities related to complaint handling processes.
• Assist colleagues with complaint-related activities, support sample retrieval needs, contribute to improvement projects, and strengthen overall team performance.

Primary work location: USA, GA - Covington BMD.

Requirements

High School Diploma or GED and 2 years relevant work experience OR Associates Degree and 1 year relevant work experience.

Schedule

Minimum of 4 days of in-office presence per week.

Benefits

At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.