Coordinator, Clinical Applications Support I

How Will You Make An Impact & Requirements

• Troubleshoot application, workflow, and access issues, resolving issues independently when possible.
• Escalate complex or unresolved issues to Tier 2/3 support or vendors, providing clear documentation and replication steps.
• Support clinical applications used across all three internal business units, understanding differences in workflows and operational needs.
• Collaborate with analysts, developers, and vendors to support application stability and enhancements.
• Provide timely, professional, and user-focused support to clinical and non-clinical staff.
• Monitor application queues, alerts, and dashboards to proactively identify potential issues.
• Communicate issue status, timelines, and resolutions clearly to stakeholders.
• Maintain up-to-date documentation, FAQs, and knowledge base articles.
• Support audits, regulatory requirements, and quality initiatives related to clinical systems.

Required Qualifications

• Ace or Bachelor’s degree in Health Informatics, Information Technology, Clinical Sciences, or a related field (or equivalent experience).
• 1–3 years of experience supporting clinical applications or healthcare IT systems.
• Experience working with ticketing systems and IT service management processes.
• Basic understanding of clinical workflows and healthcare terminology.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience supporting EHR/EMR or other regulated clinical systems.
• Familiarity with healthcare compliance standards (HIPAA, HITECH).
• Experience working in a multi-business-unit or matrixed environment.
• ITIL Foundation or similar service management experience.