Coordinator, Bridal, Bergdorf Goodman

About the role

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service, and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at Fifth Avenue and 58th Street is a singular destination for discerning customers around the world. Bergdorf Goodman is part of Saks Global’s portfolio of luxury retail brands and real estate assets.

The Bridal Coordinator is an integral member of the Bergdorf Goodman Bridal Salon team, responsible for delivering an exceptional and highly personalized client experience while supporting the daily operations of the Salon. The Coordinator partners with Bridal Stylists, Selling Managers, Alterations, Operations, and cross-functional teams to ensure appointments, fittings, merchandise, and client requests are executed seamlessly and to the highest standards of Bergdorf Goodman.

The Bridal Coordinator represents Bergdorf Goodman at every client touchpoint. The successful candidate will consistently demonstrate the sophistication, warmth, discretion, attention to detail, and service excellence expected of one of the world’s most iconic luxury retail destinations.

Responsibilities

• Create a welcoming and polished environment by greeting and assisting all Bridal clients.
• Make every client interaction personal, seamless, and reflective of the Bergdorf Goodman luxury experience.
• Manage daily client communication, including phone calls, voicemails, and email, ensuring timely follow-up.
• Schedule and coordinate bridal consultations, fittings, comebacks, alteration appointments, and client pickups.
• Complete necessary client data entry and ensure administrative and client service information is accurate and up to date.
• Support Bridal Stylists during appointments and proactively anticipate client and stylist needs.
• Partner with appropriate teams to resolve client concerns and ensure timely, thoughtful solutions.
• Serve as an operational partner to the Bridal Salon team and Selling Manager.
• Plan, prioritize, and communicate daily operational goals and tasks.
• Maintain elevated selling-floor, dressing-room, front-desk, stockroom, and back-of-house standards.
• Assist with