Coordinator BPS Customer Service
About Us
Acosta is part of Acosta Group – a collective of the industry’s most trusted retail, marketing, and foodservice agencies reimagining how people connect with brands at every point in their shopping journey. Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in omnichannel shopping. Our teams build lasting relationships, ensuring client brands gain visibility in stores and outperform competitors online, while merchandising representatives enhance brand presence in retail locations worldwide.
With over 20,000 associates, we foster a community of forward-thinking, value-driven professionals committed to industry-leading trust and transparency. Many field roles offer flexible scheduling to support work-life balance.
Responsibilities
- Professionally receive and resolve customer order issues
- Research and resolve issues by collaborating with internal and external teams
- Update orders, pricing, and customer criteria in internal systems
- Monitor dashboards and alerts daily to identify and address issues quickly
- Escalate unresolved issues to appropriate managers or supervisors
- Investigate rules engine issues and follow established resolution procedures
- Maintain accurate documentation in compliance with company policies
- Build and maintain strong relationships with customers, clients, and coworkers
- Support Customer Replenishment (CRP/VMI) processes when applicable
- Complete special projects and additional duties as assigned
Requirements
Education
- High School Diploma or GED required
- Associate Degree preferred
- Formal customer service training a plus
Experience
- 2+ years of customer service, administrative, or business process experience
- Food broker experience preferred
Skills & Abilities
- Strong communication, organization, and problem-solving skills
- Proficient in Microsoft Word, Excel, and Outlook
- Comfortable with data entry and order management systems
- Ability to work with standard office equipment
- Strong attention to detail in a fast-paced environment
Pay
$16.00 - $16.83 per hour
Schedule
Full time