Coordinator BPS Customer Service

Responsibilities

Professionally receive and resolve customer order issues.
Research and resolve issues, collaborating with internal and external teams.
Update orders, pricing, and customer criteria in internal systems.
Monitor dashboards and alerts daily to identify and address issues quickly.
Escalate unresolved issues to appropriate managers or supervisors.
Investigate rules engine issues and follow established resolution procedures.
Maintain accurate documentation in compliance with company policies.
Build and maintain strong relationships with customers, clients, and coworkers.
Support Customer Replenishment (CRP/VMI) processes when applicable.
Complete special projects and additional duties as assigned.

Qualifications

Education: High School Diploma or GED required. Associate Degree preferred. Formal customer service training a plus.
Experience: 2+ years of customer service, administrative, or business process experience. Food broker experience preferred.
Skills & Abilities: Strong communication, organization, and problem-solving skills.
Proficient in Microsoft Word, Excel, and Outlook.
Comfortable with data entry and order management systems.
Ability to work with standard office equipment.
Strong attention to detail in a fast-paced environment.

About the Role

Join a team where your customer service skills make a real impact every day.

Benefits

Acosta is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.

Pay

$16.00 - $16.83 per hour

Schedule

Flexibility in scheduling is available for many field roles.