Coordination Team Supervisor

About the role

Ziegler Cat is seeking a Service Call Supervisor to ensure complete, timely, and accurate closing of service calls for the branch. This role requires strong computer skills, excellent organizational abilities, and some mechanical knowledge to support accurate and timely customer invoicing. The Supervisor will manage, support, and develop a team of Service Call Administrators while actively closing service calls.

Responsibilities

• Lead reporting, D365, service call, and other computer-related needs for the service department at the branch
• Close service calls with strong attention to detail and accuracy
• Create POs for necessary parts, supplies, or services
• Monitor strategic initiatives related to service calls and provide reporting to Branch Managers
• Support the team with warranty questions or concerns on WIP/service calls
• Assist with AP/AR on PO disputes, questions, or miscellaneous reimbursements
• Manage daily workflow by establishing operating procedures, prioritizing work, and distributing assignments
• Initiate training processes to address skill gaps and develop employees for their current roles
• Train new hires on service call information, including Service Advisors and Service Call Administrators
• Manage team performance through reviews, feedback, coaching, and career development support
• Collaborate with departments to ensure service call accuracy throughout the repair process
• Audit service calls for back-ordered parts, missing labor postings, and delayed labor updates
• Communicate proactively with Service Advisors to support accurate and efficient service call opening
• Collaborate closely with the warranty department to align with the latest guidelines and requirements

Requirements

• High School Diploma or GED required; Associate’s degree preferred
• 3+ years of related industry experience
• Demonstrated ability to lead others, formally or informally
• Strong computer skills, including Microsoft Office Suite
• Strong detail orientation and learning agility
• Ability to work independently and collaboratively in a team environment
• Self-directed with a proactive approach to improvements and additional responsibilities

Minimum Physical Requirements

• Standing, sitting, walking, talking, and hearing

About Ziegler

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2,400 employees across 30+ locations in Minnesota, Iowa, and northern Missouri. Ziegler’s philosophy centers on customer success, providing employees with a supportive work environment, career development tools, and a commitment to work/life balance.

Pay

The pay range for this position is $71,400.00 to $89,250.00. Starting wage depends on skills, experience, education, and location. The pay range may vary by up to 10% based on the applicant’s location.

Benefits

• Health, Dental, Vision, and Life Insurance
• 15 days of PTO in the first year (accrual starts on day 1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account) with up to $1,000 tax-free annual contribution from Ziegler
• Short-Term and Long-Term Disability Insurance
• FSA (Flexible Spending Account) and EAP (Employee Assistance Program)
• Paid Parental Leave and Funeral Leave
• Fitness membership discount
• Education Assistance