Coordination Supervisor

Key Responsibilities

• Oversee and mentor a team of coordinators responsible for HHA exchange, ensuring they are meeting performance standards and providing quality service.
• Ensure that coordinators are efficiently managing schedules, caregiver-client matches, and handling all communication effectively.
• Monitor and evaluate the performance of the coordination team to ensure adherence to policies, procedures, and industry regulations.
• Address any coordination issues, including scheduling conflicts or last-minute changes, providing guidance and solutions.
• Supervise the proper execution of HHA exchange processes, ensuring accuracy and compliance with both company standards and regulatory requirements.
• Provide ongoing training and support to coordinators to ensure continuous improvement and professional development.
• Work closely with HR, billing, and other departments to ensure smooth and efficient operations.

Qualifications

• Minimum of 5 years of experience in a supervisory role within the home care industry.
• In-depth knowledge of HHA exchange processes and home care regulations.
• Strong leadership and team management skills.
• Excellent organizational and communication skills.
• Ability to handle complex situations and provide effective solutions in a fast-paced environment.
• Proficiency in relevant home care software systems.