Coord, Clinical App

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community.

A reasonable estimate of the current pay range for this role is $31.00/HR–$33.00/HR. Role may be required to work at other sites as needed.

About the role

The Clinical Application Coordinator (CCA), reporting directly to the Information Technology Manager, will serve as a specialist/integrator in the implementation and ongoing support of the multi-service clinical software applications used throughout the clinic. These applications include, but are not limited to, EHR, EDR, File Management, Practice Management and Document Management components of NextGen, clinical interfaces into and out of NextGen (HL7 and NCS), RPMS, Dentrix, iCare, Quest Care360, and other reporting/analysis software. This role will have an assigned primary location but may be required to work at or travel to different locations as needed.

Responsibilities

• Implements and supports the multi-service software packages that automate the capture of clinical encounter information and its subsequent retrieval.
• Manages and maintains all aspects of customizing multi-service software packages.
• Manages and maintains note templates and performs necessary gap analysis prior to EMR system upgrades, with the support of the Information Technology Manager.
• Coordinates implementation of new clinical software products.
• Provides input and evaluation of clinical workflows as related to the software implementation.
• Provides NextGen workflow training as related to the software implementation.
• Implements and coordinates data collection activities and maintains quality improvement activities in compliance with Health Measurement requirements, within the scope of the clinical application software and in coordination with the QI Manager.
• Coordinates and implements health priorities with Indian Health Services, both at national and area offices, to ensure collection, maintenance, and facilitate reporting of required health indicators.
• Assists with necessary benchmarking workflows as required for Meaningful Use process implementation.
• Assists clinic staff to ensure that health data is accessible electronically and reported accurately for internal and external purposes.
• Participates with QI Coordinator in activities of Quality Assurance and Continuous Quality Improvement.
• Creates, manages, and monitors user accounts and passwords for clinical systems.
• Troubleshoots and resolves electronic health information problems as first responder to clinical application trouble tickets.
• Assists in the maintenance of clinical system documentation including workflow changes.
• Coordinates efforts to correct deficiencies and errors that occur in the electronic health record.
• Complies with all state and federal laws and regulations, as they pertain to the position including HIPAA, sexual harassment, Scope of Practice, OSHA, etc.
• Actively participates in internal quality improvement teams. Works with team members proactively to support quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards.
• At all times demonstrates cooperative behavior with supervisors, colleagues, patients, and the community.
• Other duties as assigned.

Skills

• Familiarity with troubleshooting and investigating issues.
• Demonstrated time management skills.
• Demonstrated understanding of telecommunications and networking.
• Superior computer proficiency, exceptional organization, and meticulous attention to detail.
• Ability to work quickly in a fast-paced patient care setting, coordinating multiple projects, and capability of prioritizing competing deadlines.
• Ability to analyze and present information and data to clinic management as well as front-line staff.
• Ability to work effectively with Native American people in culturally diverse environments.
• Strong interpersonal skills and excellent communication, both orally and in writing.

Competencies

• Planning and Organizing
• Communication and Relationships
• Teamwork
• Initiative
• Safety
• Customer Service
• Safety (Data Breach)
• Data Collection