Cook (Harrah's Philadelphia)

Responsibilities

• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Promotes Caesars and always projects Caesars in a positive light to guests.
• Understands and responds to internal customers needs.
• Communicate in a friendly, respectful and understandable manner.
• Politely gives consistent, timely and accurate information and finds answers when unsure.
• Uses SPOTLIGHT behaviors when encountering guests.
• Mets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods.
• Is a team player, cooperates with employees within the department as well as other departments.
• Speaks positively about the company, co-workers and customers.
• Cooks all food orders, including meat, fish, poultry and related items in a quick, timely and accurate manner.
• Prepares all sauces, gravies, and other foods of medium and higher complexity as needed per the Chef’s instructions.
• Responsible for checking and ensuring an adequate supply of foods & seasonings at work station.
• Reads food orders from the kitchen printer.
• Broils, sauté, grill, steam, fry, poach, and basically prepares any and all foods needed for the guest’s orders and as needed by the restaurant chef.
• Checks that food is adequately prepared, serves the food in an attractive manner, consistent with the recipes.
• Operates various cooking stations and all cooking equipment; and controls food production to include; Sauté station, broiler station, appetizer station, etc.
• Operates carving station at banquets as assigned.
• Ensures cleanliness of food preparation areas, by cleaning and wiping down workstation and utensils before and after each assignment.
• Follows safety rules and keeps work area clean & orderly.
• Organizes cooking areas when needed.
• Maintains and rotates dated food stock.
• Breaks down workstations, cleans & restocks.
• Maintains a clean and sanitary work environment as required by the Delaware County Health Department.
• Opens food service outlets in a timely fashion as instructed.
• Conducts self in an appropriate professional manner at all times.
• Consistently follows through with the appropriate actions when asked to complete projects or tasks.
• Completes station checklist and par sheets one hour prior to completion of shift.
• Must be able to work various shifts and hours to include holidays and weekends.
• Performs related duties request or otherwise required, such as, Line Attendant, Pantry, Flattop, Fryer etc.
• Maintains a well-groomed appearance and must possess excellent customer relations and communication skills.
• Must present a well-groomed appearance and must possess excellent customer relations and communication skills.
• Must be able to work from a standing position.
• Maintains professional appearance and demeanor throughout shift.
• Follows all safety protocols and reports unsafe working conditions immediately.
• Accepts feedback and coaching from supervisors.

Qualifications

• Must be 18 years of age or older.
• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• Able to push and pull up to 50 pounds.
• Able to lift and carry objects up to 30 pounds.
• Able to bend, stoop, twist and reach.
• Able to work in a smoking environment.