COO MJHS Provider Organizations

About the role

Our groundbreaking hospice and palliative care programs offer a significant difference when dealing with life-limiting conditions. We offer a broad range of services in the community or facility-based to help patients and their families ease the burden of managing a life-limiting illness or end of life care.

Responsibilities

• Lead and collaborate with Service area-heads to oversee operations across Home Care, Hospice, and Skilled Nursing facilities.
• Direct the achievement of organizational goals, including quality patient care, employee engagement, census growth, revenue, and net income through ongoing enhancement of internal operations and external service delivery processes.
• Drive innovation and standardize workflows and care protocols to ensure consistency, safety, and quality across all service settings.
• Oversee all resource allocation to meet patient needs efficiently in each service area.
• Collaborate with the CEO and executive team to develop and execute strategic plans for service expansion, geographic growth, and operational integration.
• Identify and implement opportunities for service line optimization and cross-functional collaboration, with a view to reducing costs and maximizing revenue.
• Lead initiatives to enhance patient experience, reduce readmissions, and improve care transitions.
• Ensure compliance with federal, state, and local regulations including CMS, DOH, and accreditation bodies (e.g., Joint Commission, etc.).
• Partner with clinical leadership to maintain high standards of care, infection control, and safety.
• Monitor and respond to changes in reimbursement models, including value-based care and managed care contracts.
• Work with the CFO to develop and manage budgets, monitor financial performance, and implement cost-control strategies across the continuum of Service Delivery.
• Collaborate with Finance on financial market trends and growth projections.
• Evaluate and negotiate favorable vendor contracts and service agreements.
• Identify cost control and optimization strategies.
• Allocate resources strategically to align with company goals.
• In collaboration with the CFO, SVP of Information Systems and Chief Strategy Officer, drive adoption of appropriate health IT systems including EMRs, remote monitoring, and telehealth platforms.
• Support data-driven decision-making through performance analytics.
• Lead digital transformation initiatives to improve operational efficiency and patient engagement.
• Capacity to lead organizational change and transformation.
• Ability to inspire through a balanced approach that combines authority, persuasion, dialogue, inspiration, analytical thinking, and experience.
• Develop and maintain strong working relationships with physicians and other health care professionals.
• Build and mentor a high-performing operations leadership team across all service lines.
• Foster a culture of compassion, accountability, and continuous improvement.
• Promote interdisciplinary collaboration and staff development.
• Manages performance of direct and indirect reports. Provides orientation, coaching, training, and development. Take corrective action when necessary.
• Utilizes corporate services resources such as Human Resources, Compliance, Legal, Finance, Information Services, Marketing, etc., as appropriate.
• Ensures appropriate staffing and resources to support department/agency services. Monitors productivity throughout the year and participates in annual budget preparation.
• Interviews and participates in the selection process for qualified staff in collaboration with Human Resources and department management.

Qualifications

• Master's degree in Healthcare Administration, Business Administration, Nursing, or related field (MBA, MHA, MSN preferred).
• 10+ years of senior leadership experience in post-acute care, including home care, hospice, and/or long-term care.
• Demonstrated success in quality improvement and patient satisfaction initiatives (CMS 5-star quality programs).
• Extensive understanding of regulatory requirements, clinical operations, and reimbursement structures in post-acute settings.
• Proven ability to lead multi-site operations and manage complex organizational structures.
• Strong communication, strategic planning, and change management skills.
• Ability to lead in a mission-driven, patient-centered environment.
• Experience with Medicare/NY Medicaid reimbursement and value-based payment models in provider-based programs.
• Familiarity with EMR systems.