Conversational IVR Product Owner

About the role

The Product Owner I is responsible for ensuring a development team creates value for the organization through the delivery of customer-focused product increments. This involves aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, and continuously assessing customer feedback.

Responsibilities

• Align with other Product Owners and senior management to follow a product vision
• Create and maintain a product backlog and continuously re-prioritize user stories that provide the most customer or end user value
• Continuously align with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
• Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience
• Participate in scrum or Kanban events, express new ideas for improving product value or delivery efficiency, and share with leadership as appropriate
• Proactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
• Manage delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs
• Proactively raise issues that impede the efficient delivery of customer-focused increments
• Manage defect management and prioritize

Requirements

• Undergraduate degree and/or product certificate
• 7+ years relevant experience
• 3-5 years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset

Qualifications

• Substantial knowledge / expertise in a complex field
• Sound product expertise and knowledge of Agile/Scrum processes, roles, and practices
• Knowledge of the enterprise sub-function’s or business line’s overarching strategy
• Interpret internal/external business challenges and the industry environment, recommend course of action and best practices to improve products, processes, or services
• Solve or lead others to solve complex problems; lead efforts or partner with others to develop new solutions
• Use sophisticated analytical thought to exercise judgement and identify solutions
• Achieve sub-function or business line objectives within the area they are accountable for
• Communicate difficult concepts; convert information to compelling business context and advice; influence and gain alignment across increasingly senior stakeholders
• Work autonomously as the lead and guide others within area of expertise

Skills

• Adherence to enterprise frameworks or methodologies
• Strategic alignment with senior management
• Development team and stakeholder feedback in backlog management
• Understanding of the internal business and technical environment
• Proactive definition, alignment, or integration with relevant stakeholders
• Submission and discussion on the Quarterly Business Review
• Management of business stakeholders to obtain inputs needed for product development
• Monitoring the regulatory environment and coordination with senior management to consider changes to product strategy
• Risk management and control
• Communication of product changes and backlog priorities
• Product delivery decisions, escalation to senior management as appropriate
• Active communication to business, technology, and senior management regarding product changes and backlog priorities
• Single point of escalation for development team, providing guidance and decisioning as needed
• Cooperation with peers to reinforce Agile processes
• Definition of OKRs in partnership with numerous stakeholders across the organization
• Protection of the organization's interests
• Identification and management of risks
• Assessment of potential impacts from emerging issues, trends, and evolving regulatory requirements

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.

Pay

$91,000 - $136,240 USD

Schedule

Hours 40