Conversational Designer - Senior Software Engineer

About the role

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

Your role

• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.
• Strong understanding of GCP architecture and services relevant to CCAS.

Your skills and experience

• 10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands on knowledge using Gen AI, Playbooks & CCAI Insights.
• Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

Pay

The base compensation range for this role in the posted location is $76,200 - $187,740.

Benefits

• Paid time off based on employee grade (A-F): Vacation (12-25 days), Company paid holidays, Personal Days, Sick Leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.