Senior Conversational Designer

Job Summary

We are Optimum, a leader in connectivity, and we are seeking a Senior Conversational Designer to join our team. This role involves creating all product design work related to customer and sales agent chat interactions, including GenAI chatbot experiences and Voice UI (VUI).

Responsibilities

• Lead design thinking discovery phase workshops to gather inputs, identify opportunities, and align stakeholders on a shared mission
• Collaborate closely with the VP of Product Design on design strategy and principles
• Collaborate with UX Research to understand and empathize with our business customers, and to test hypothesis and solutions ahead of and after development
• Collaborate with the Design Systems lead to plan, instantiate, and maintain an extensible component library based on atomic design
• Collaborate with Brand for brand voice in prompts and responses
• Be a co-author of all requirements that impact the user experience, and participate in requirements gathering, story grooming, and program increment rituals
• Evangelize best practices and data-driven decisioning
• Organize features and workflows around intuitive organizing principles to establish and maintain an extensive and modular information architecture
• Create and deliver all design work product

Qualifications

• 8+ years Product Design Experience
• Bachelor’s degree in a related field or equivalent work experience
• 5+ years designing with components and DS libraries in Figma and/or Sketch App
• 3+ years Chatbot and VUI design experience
• Multimodal interaction design
• Experience with Voiceflow or Google DialogFlow is a plus
• Exceptional writing and grammar skills and/or copywriting strongly desired
• 5+ years' experience working collaboratively within JIRA for tracking deliverables/tasks as a single source of truth
• Expert in color theory, typography, iconography
• Versed in voice, mobile, and desktop interaction patterns
• A strong portfolio demonstrating past work (please include a link in your resume or on the application under "web page or demo reel")
• A scrutinizing eye for design
• Copywriting experience with samples
• Excellent communication and presentation skills
• Proactive and self-motivated
• Accurate estimation and timely delivery