Conversational AI and Agentic AI - Senior Manager

About the role

As a Conversational AI and Agentic AI – Senior Manager in PwC’s Advisory practice, you will lead the development of innovative user interaction engineering solutions. You will drive software and product innovation, creating cutting‑edge AI solutions that enhance client experiences and streamline operations. The role involves collaborating with multidisciplinary teams to design, develop, and implement AI‑driven strategies aligned with clients’ business objectives, building trust, coaching teams, and fostering high‑performing, diverse, and inclusive environments.

Responsibilities

• Lead the development and implementation of AI‑powered contact‑center solutions to enhance client interactions.
• Guide teams in strategic planning and execution of user interaction engineering projects.
• Utilize Dialogflow and Amazon Lex for natural language processing and interface development.
• Design and prototype user interfaces using Figma and other UI design tools.
• Conduct usability testing and user research to inform design decisions and improve user experience.
• Collaborate with cross‑functional teams to customize and develop products that meet client needs.
• Analyze industry trends to inform strategic decisions and maintain competitive advantage.
• Build and maintain relationships with stakeholders to drive project success and client satisfaction.
• Coach and mentor team members to foster a culture of innovation and continuous improvement.
• Validate data integrity and security within AI and analytics frameworks to support operational excellence.

Requirements

• At least a Bachelor’s degree.
• Minimum of 7 years of relevant experience.

Preferred qualifications

• Experience utilizing AI‑powered contact‑center solutions for client support.
• Developing natural language interfaces with Dialogflow and Amazon Lex.
• Implementing Agentic AI protocols in customer interaction systems.
• Designing voice interfaces using Azure OpenAI and ChatGPT.
• Creating user‑centric designs with Figma and Human‑Centered Design principles.
• Conducting usability testing and workflow analysis for service excellence.
• Leading strategic questioning and storytelling to drive client engagement.

Pay

The salary range for this position is $124,000 – $280,000. Actual compensation within the range will depend on the individual’s skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401(k), holiday pay, vacation, personal and family sick leave, and more. View benefits at a glance.