Convention Technology Expert (Convention Services)

About the role

The Location of this position is the Mobile Convention Center, located at 1 S Water St, Mobile, AL 36602.

Primary Responsibilities And Essential Functions

• Subject Matter Expert (SME): Deep/Broad Technical, Hospitality & Product Knowledge
• Acquires, Maintains, and Stays Current on Technical Knowledge and Hospitality Products
• Study and Interpret Technical Specifications for New Equipment/Applications
• Technical Consulting / Community of Advisors: Advisory Capacity to Hospitality Field Operations Leaders, Technicians, and Boundary Partners
• Monitoring, Analysis, Trending & Reporting: Supports Back-office Troubleshooting, Analyzes Trends, Reports on Chronic Issues
• System Improvement: Participates in or Conducts Analyses, Identifies Opportunities for Streamlining, Improvements, Innovation, or Transaction Reduction
• Training & Mentoring: Provides Specialized Training and Knowledge/Skill Reinforcement to Technicians as Needed
• Quality, Safety & Work Management: Participates in Team Meetings as Requested

Requirements

• Minimum High School Diploma/GED with 5 years of experience in convention services or hospitality; OR 3 years in related Networking, IT, or telecommunications fields.
• CCNA or other Associate level network certification.
• Understands the methodology and differences when installing, terminating, and maintaining Cat3/5/6, coax, single and multi-mode fiber cabling.
• Adaptable with using new vendor equipment.
• Strong knowledge and capability to operate/deploy: Microsoft 365 suite of applications, Terminal emulators like SecureCRT and PuTTY, Cisco IOS, Cisco Prime, Solarwinds, Aruba, AOS, Airewaves, Network fundamentals (IPv4, MAC address, Spanning Tree, VLANs), WLAN Wifi and bluetooth frequencies, Xirrus Solutions, VoIP and Legacy Phone systems.
• Excellent interpersonal, presentation, verbal and collaborative skills to work effectively with teams throughout the organization.
• Proven ability to work independently with little direct supervision.
• Clear hearing to meet Environmental section above.
• Able to identify key barriers/core problems and apply problem-solving skills to deal creatively with complex situations.
• Able to make decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
• Willingness to work a flexible schedule as business needs dictate.
• Overnight travel as needed.

Qualifications

• MSP experience
• Convention services experience - including large exhibits and meetings
• Event/Hospitality experience - managed IT services
• SCTE certification