Convention Services Manager

Duties And Responsibilities

• Serve as the primary point of contact for assigned weddings, meetings, conferences, and catered events from turnover through post-event follow-up.
• Build strong client relationships by understanding event objectives and delivering personalized service that exceeds expectations.
• Plan and coordinate all aspects of events, including function space, room setups, staging, audiovisual, décor, entertainment, transportation, room blocks, VIP amenities, exhibits, rooming lists, and food and beverage functions.
• Prepare and maintain accurate Banquet Event Orders (BEOs), Group Resumes, rooming lists, and all related event documentation.
• Lead pre-convention, pre-event, and post-event meetings with clients and hotel teams to ensure successful execution.
• Partner with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering, and other hotel departments to ensure seamless communication and event execution.
• Monitor events on-site and respond promptly to client requests while proactively resolving operational challenges.
• Identify opportunities to enhance the client experience through thoughtful recommendations and upselling of catering, audiovisual services, guest room upgrades, and additional hotel offerings.
• Manage function space and guest room inventory to maximize hotel revenue while meeting client expectations.
• Negotiate food and beverage enhancements, function space, and hotel services within established departmental guidelines.
• Conduct hotel site inspections and banquet facility tours as needed.
• Analyze guest satisfaction feedback and implement improvements to continuously enhance the meeting and event experience.
• Maintain a thorough understanding of IHG and Crowne Plaza brand standards and ensure compliance throughout the planning and execution process.
• Promote teamwork by fostering strong working relationships with internal departments, vendors, and business partners.