Convention Services Manager

Full-time, on-site role based at The Bethesdan Hotel.

Responsibilities

• Efficiently and professionally coordinate assigned convention or meeting groups.
• Build and maintain strong client relationships.
• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
• Document and organize detailed requirements of each function.
• Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office, and reservations to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting room setups based on client needs (e.g., classroom, rounds).
• Review banquet associates’ work to ensure accuracy.
• Monitor in-house group activity and provide assistance as needed, such as organizing exhibit setups.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout the property.
• Advise sales staff on the ability to accommodate client demands, including phone requirements, space fit, and materials like booths.
• Assist sales staff in promoting the hotel, developing leads, and securing rebookings.
• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Detail events to include all food & beverage, setup, and audio-visual needs; ask appropriate questions and make suggestions to meet group and hotel needs.
• Document tracking of group activity and input data into a computer system to generate account history reports.
• Communicate verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Excellent communication skills, both oral and written.
• Proficiency in Microsoft Office Suite at the intermediate level (Word, Excel, Outlook, and PowerPoint).
• Ability to work independently with minimal supervision.
• Ability to effectively manage multiple projects in a fast-paced, deadline-driven environment.
• In-depth knowledge of hotel operations or a related field.
• Ability and willingness to work evenings, weekends, and occasional holidays as required.

Preferred Qualifications

• Catering experience.
• In-depth knowledge of food and beverage preparation, presentation, catering service, and cost.
• General knowledge of Hilton Tapestry.
• Hilton experience (a plus but not required).

Skills

• Results-driven with strong business acumen.
• Relationship-focused with excellent customer service skills.
• Strategic thinker with a proactive sales approach.
• Strong organizational and time management abilities.
• Collaborative team player with a cross-functional partnership mindset.

Benefits

• Health insurance.
• Dental insurance.
• Vision insurance.
• Flexible Spending Accounts.
• Life insurance.
• Short-Term & Long-Term Disability.
• Accident Insurance.
• Employee Assistance Program (EAP).
• Other voluntary benefits: Pet Insurance, Identity Theft Insurance, Travel Assistance.
• Paid vacation, sick days, and holidays.
• 401K matching program.
• Hotel discounts at Hilton Hotels globally and Crescent-managed properties in North America for you and your family members.
• Daily team member meals.
• Team member parking.

Pay

Salary ranges from $55,000 to $65,000 with potential quarterly bonuses.