Convention Service Manager

Job Overview

To assist in the overall efficient operation of the Convention Services section within the Sales Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

Responsibilities and Duties

• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
• Document and organize detailed requirements of each function.
• Cookinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs.
• Assign banquet/meeting rooms set up based on needs of clients, e.g. schoolroom.
• Review banquet personnel work to ensure accuracy.
• Monitor in house group activity assisting as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Conduct walking site inspections throughout property.
• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths.
• Aid sales staff in promoting hotel, developing leads and securing rebooking.
• Plan and conduct pre and post-convention meetings with clients and respective departments.
• Document tracking of group activity.
• Access and input data into a computer system to generate account history reports.
• Aid banquet staff in room set up as necessary.
• Perform other related duties as assigned.

Specific Job Knowledge and Skills

• Knowledge of lighting and sound equipment and usage.
• Ability to utilize a computer system.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to read, listen and communicate effectively, both verbally and in writing.
• Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.
• Aid in the selling of Catering and Banquet Events.
• Contribute to the prospecting efforts as assigned by the DOSM.

Qualifications

• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).