Controls Service Technician

About the role

Building Controls & Services Inc. – A member of the AIR Control Concepts family. Building Controls and Services, Inc. (BCS) is an HVAC and building automation company founded in 1985, serving Kansas and Western Missouri. The company provides heating and air conditioning, building automation, energy management, and indoor air quality solutions, with a focus on system efficiency and long-term cost control. Check out our website: Home - Building Controls and Services, Inc.

Essential Duties and Responsibilities

• Performs controls system inspections, service, and troubleshooting

• Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases

• Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials

• Troubleshoot network, software, and hosted-system malfunctions

• Collaborate with other team members to develop and share technical solutions

• Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists

• Coach Field Technicians on company systems and service offerings

• Provide internal/external technical assistance and support on latest company products

• Perform product demonstrations and communicate design strategies to customers

• Perform migrations from P2 to BACnet

• Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance

• Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed

• Update Submittals/red lines/as-builts at the completion of the project

• Perform wiring checkout and assists in automation system startups

• Exhibit knowledge of complex programming strategies and principles

• Ensure customer expectations are met and resolve customer issues in a timely and professional manner

• Provide input and feedback to Team Lead and/or Manager

• Perform service agreement tasks as directed. Handles emergency service calls, on-site or online as directed

• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components

• Recognize safety hazards and understand how to safely overcome them without causing harm to yourself or others

• Understand the safety rules and regulations outlined in the BCS safety manual

• On-call rotation

• Complete written workorder notes and customer signature prior to leaving the customer site

Experience and Requirements

• Education: Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience

• Skills and Experience: Experience in installing or servicing electronic control systems; 6+ years preferred

• Microsoft, Cisco, EIT, ASHRE, NICET, or CISSP certifications are a plus

• Understanding of the design of large, standard jobs and the role that tools, products, and practices play in that design

• Strong knowledge of industry engineering fundamentals and business operations

• Experience installing and servicing electronic control or HVAC equipment

• Proven electro-mechanical aptitude (based on previous experience and/or education)

• Ability to read and understand design and construction documents

• Ability to work in a variety of circumstances, including climbing ladders, scaffolds, and high-lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in outside/inside/heat/cold/day/night conditions

• Must be able to differentiate types/colors of wire

• Ability to use hand tools, laptop, email, smartphone, and tablet

• Ability to work in a team environment providing dedicated support to our customers

• Proficient in Microsoft Office (Word, Excel, and Outlook)

• Good verbal and written communication skills in English

• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization

• Minimum two years of experience in a mechanical capacity

• Minimum two years of experience in systems including on-the-job experience as a systems/mechanical specialist

• Strong knowledge of building automation systems, HVAC, mechanical systems, electrical concepts, and operations

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Excellent oral and written communication skills

• Mathematical abilities to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and create and interpret graphs

• Strong problem-solving ability

• Certificates, Licenses, Registrations: Valid driver license

• Technical school certificates, not required but preferred

Other Requirements

• Requires frequent travel through Kansas and the Midwest

• Requires occasional overnight stays

Training and Development

• Completes training as required

Physical Requirements

• Requires frequent standing, walking, climbing of stairs or ladders, bending, squatting or twisting

• Requires the ability to carry, lift, move or push up to 100 pounds on a regular basis

• Must be able to talk and listen to others

• Frequent use of manual dexterity and visualization of a computer screen through the day

• Requires ability to see up close and distant, distinguish colors, peripheral vision, depth perception and the ability to adjust focus

• Work Environment: This position regularly works primarily at job sites in all types of indoor and outdoor conditions including near moving mechanical parts, in high, precarious places, extreme heat, cold and humidity. Occasional exposure to toxic or caustic fumes or chemicals and vibration. Risk of electrical shock is also part of the work environment. Regular noise levels range from moderate to very loud

• Most of the job duties require the employee to be working on HVAC equipment in close quarters. Most testing is done with the equipment operating, creating noise and air movement. Many of our customer facilities have unfavorable environmental conditions.

Benefits

We offer a competitive and comprehensive benefits package, including:

• Medical, Dental & Vision Insurance

• 401(k) Retirement Plan with company match

• Life Insurance & Health Savings Account (HSA)

• Health Reimbursement Arrangement (HRA)

• Short-Term and Long-Term Disability Insurance

• Critical Illness & Accident Insurance

• Employee Assistance Program (EAP) and Flexible Spending Accounts (FSA)

• Paid Time Off (PTO) and Paid Holidays